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The discount code is found on the VIP board. There is a time in September when there is, and will be next year again, a code for free board members as well.
This board is supported by membership in the VIP board and that is where we have to offer the on-going discount.
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This is for Hagge who may not understand the how and why we do what we do when we do:
Yes, we are constantly changing the way we do things. If one shipper does not work out for us, and our customers, we move on to a different shipping company.
That is the way it has to be. In the natural world adapation, or change, allows for the survival of a species. Species that do not adapt or change soon become extinct. So it is in the business world. Extinction is not so good. Adaptation/Change is good.
While we do not always provide the customer with a tracking number, we do use them internally. When we spot an issue developing with a shipper, we take action. We saw an issue developing with three seizures (our first seizures in 12 months) in one week from a specific shipper. We asked him to change his methods and he would/could not do so. We then changed shippers. This involves moving the product to the new shipper. It takes a few days. It is for the customer's benefit.
When those three customers provided us with a seizure letter from Customs did we reship? Yes.
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