fdafda
Journeyman
Reged: 01/18/05
Posts: 62
|
|
I curious guys and gals--what does everyone think the perfect order/shipping process for an OP should be? Everyone has something to complain about and I'm just curious if everyone can agree on the problem.
People get upset when they don't get their orders overnight. Are you upset because you needed the meds overnight or because you were PROMISED them overnight. Would it make you happy if the site said they shipped out within 2-3 days (or whatever) and actually delivered on their word?
The other issue is BIR. Do you like getting your tracking number right away so you can constantly track the shipment or would you rather get the tracking number on the day it actually ships?
I'm not saying that this will change anything but if we can all agree on something there is a better chance our wishes are granted--cause I guarantee the OP's visit this board.
PS to the moderators--if this is in the wrong forum, please move it and PM me to tell me where the post went. THANKS
|
sky2761
Newbie
Reged: 02/01/05
Posts: 29
|
|
Personally I'm just frustrated with the BIR concept (I just posted about this under "why why why" earlier today). As I said in my other post, the place I get my fioricet posts each step until it ships and then I get the tracking number. Maybe these guys can't because they are so overwhelmed. BIR = Limbo and I'm not a "Limbo" kind of girl. I like to know what's going on. But that's just me. 
|
cehrriins
Stranger
Reged: 08/05/04
Posts: 24
Loc: Texas
|
|
A couple of years ago, I worked in the sales department of a distribution company. A customer would call and say, "I need 10 gadgets by end of business tomorrow and I'll pay the shipping." I would then see that the order was overnighted to the customer. Why? Because that was the service the customer had PAID for. Lots of people that use OP's expect the same thing - to get the service for which they've shelled out the dough. That's all.
If a person in pain is eating the cost of overnight shipping, they expect their meds, well...overnight. I think it would make things better if the OP's would be up front about how long it takes to get out an order. A little honesty goes a long way, ya know?
Erin
|
scarrlett
Enthusiast
Reged: 02/02/04
Posts: 252
|
|
I think this is a cool topic fda.
What annoys me
BIR for days on end.
Unanswered emails - I would be alot more understanding if I was at least acknowledged. Any explanation is better than none....or at least saw movement in an order after emailing a couple of times
As far as overnight shipping, I can see 2 days but that's about it. (Place order Monday morning, delivery by Wednesday.) I think that's reasonable, otherwise, don't advertise "overnight" shipping.
|
sky2761
Newbie
Reged: 02/01/05
Posts: 29
|
|
I stopped paying for overnight because I know I'm not going to get it that quickly. I can understand that and make sure I order before I run out. But like Erin says, if you're shelling out the dough for overnight, then you should receive your package overnight...not in two days, not in three days and God forbird...not in a week! These people are getting rich on the poor souls who are paying for overnight. And how much do you think it REALLY costs them to ship? Peanuts!
|
dolphinsrule
Journeyman
Reged: 09/18/03
Posts: 54
Loc: NewJersey
|
|
I expressed my feelings on this in other posts. Once you know the deal with BIR you pretty much know it can take a few days to a week. I just get pissed when you e-mail and they dont reply. If they dont reply within reason ,they lose me as a customer. I will look elsewhere. I do believe that it isnt the fault of the OP. It is in fact problems with Pharmacy. If the OP is good, I think they contact the pharmacy when they get customer complaints. As far as Overnight....unless they are sure that pharmacy will ship out when promised, they shouldnt promise you overnight. You should get credit back for shipping if not on time. Maybe they should( OP,s)work on having pharmacy foot the bill if they cant get it ready in time.
Just my opinion
|
kerbear31
Stranger
Reged: 02/15/05
Posts: 6
|
|
BIR = Betting Its Ready
The only real odds to place your money on is when will it actually ship? We've all been in the land of BIR. I agree that a little honesty goes a long way. If they know they are backlogged, they should not offer "overnight shipping". When I pay for a certain service, I expect to get it. I learned the overnight lesson the hard way and now choose 2 day delivery.
|
Pocahontas
Enthusiast
Reged: 01/28/03
Posts: 286
Loc: North
|
|
Quote:
I curious guys and gals--what does everyone think the perfect order/shipping process for an OP should be? Everyone has something to complain about and I'm just curious if everyone can agree on the problem.
I only get PO'd when I am promised overnite delivery and then the pack arrives a week later. Don't promise me something if you can't deliver!!! And when I used NROPs, it was very nice (spoiled me!) to get pack's overnite like that but when stuck in BIR, I would order at 3-4 different places at the same time and then refused all the CODs when they arrived, only keeping the pack that was the best deal.
|
JethroMole
Journeyman
Reged: 01/19/05
Posts: 73
|
|
Ahh - a chance to vent my spleen!
Well first I guess I should say that I'm not pissed as much as I am disappointed. I think many OPs operate in less-than-scrupulous ways that most businesses couldn't get away with in a million years - and stay in business, that is. I'm relatively new here at DB's and posted (whined?) recently about my order with yougotmed.com which I placed on Tuesday. I received my UPS tracking number and "shipment notification" the same day. Today is Thursday and nothing has changed. Their website says "No waiting rooms" - well, yes there is; it's just changed to a room in my house. They tout their "Customer Care Center" yet have not replied to any of the three emails I sent. They should change the name of that to the "We Don't Care Center" because three days after ordering I still don't "got med" and haven't heard a peep out of them. Besides, what am I going to do, report 'em to the BBB?
I've come to the conclusion that they issue these Fed-Ex or UPS tracking numbers and keep things in limbo simply so you won't cancel the order and go somewhere else. This is very disengenuous. (It's not very encouraging that the third option on their home page is "Cancel Your Order" - they must get a lot of requests for that) So no, I do not like getting a tracking number - the implication being that they will actually ship me what I ordered - when they either have no way of shipping it for whatever reason or no intention of doing so. And that brings up another point - why offer more expensive shipping methods (i.e. next day air) when they haven't a clue when the "next day" will be?
A while back I ordered from rxgreatprices. I filled out my order form and hit submit. I checked my email - no confirmation, nothing. How was I even supposed to know the order "took"? The next day I wrote them. No reply. Nothing. I did it again with the same result. The order was COD but since I didn't hear anything from them, I never got the money order. Three days later the UPS guy shows up and I was completely unprepared for him because I had no idea he was coming and or what was happening.
Too many OPs - and particularly NROPs - operate under the "Beggars Cant Be Choosers" policy. Would you put up with this ordering *anything* else?
What could they do to fix it? Well its not rocket science - it's simple customer service. I think the number one thing that could be done is explain that, for whatever reason, they haven't the foggiest idea when your order will ship and they should say so. If an OP is having staffing problems, or supply problems - whatever - they should either temporarily shut down or simply explain this either on their site or in an email - not leave us hanging out there, checking our emails ten times a day - which, by the way, sort of defeats the purpose of much of the rationale of using an OP in the first place, doesn't it?
Another thing that would be helpful - answering customer's emails. This is apparently too much to ask because I've rarely had it happen. Why go to the trouble to put the option on their website when the emails I write apparently end up in some delete-bin bit-bucket?
The profits these guys make are astronomical. I suspect a 10/325 hydrocodone pill costs them a few cents from the manufacturer. We pay anywhere from two to three dollars per pill. Thats quite a good margin, so I find it hard to believe that hiring the staff to ship these orders is somehow problematic. So here's a newsflash for some of these OPs - Do what you say you will. Don't promise what you can't deliver. Stop offering more expensive shipping methods that become irrelevent when the order can't be filled on time anyway. Answer customer's questions. Give reasonable prices and good service and you'll have a hugely successful business. I know that I will not be using yougotmed ever again, and all they needed to do was send me an email and they would've had a repeat customer instead of my coming here and relaying my less-than-pleasant experience for other potential customers to read about.
Next time I'll tell you how I *really* feel! ;-)
|
Diamondice
Newbie
Reged: 12/21/04
Posts: 28
|
|
Very True, Once the shipment finally gets here we have the COD made out which included overnight even though we might have gotten it two or three days later. Frankly I am tired of being po'ed and will only choose second day.
|
ktscarlett
Newbie
Reged: 11/06/04
Posts: 30
|
|
My major complaint is also about "guaranteed" overnight delivery. If the OP can't do it, don't offer that service, plain & simple.
I've been w/ the same ROP and now I have a credit for xx$'s, which could easily pay for one Rx., but I can only use it for shipping. Grrrrr, it gets so frustrating!
I don't even "worry" w/ BIR or tracking #'s, cause this ROP site is not "great" w/ updating site.
If I order on Wednesday and it's not going to get here til Monday, fine. Tell me the truth. Don't make promises/guarantees that can't be kept.
Most of all, do not charge me for a service I have not received.
kts
|
Mac62
Stranger
Reged: 02/25/05
Posts: 2
|
|
I had exactly the same experience this week. On Monday I ordered, for the first time, from rxgreatprices. The website said I would receive confirmation within an hour. I received nothing. I e-mailed them and I called them with no response. Today the UPS man arrived, requesting a money order. Since I had no idea the shipment was on the way, I had not purchased a money order, and in fact, had ordered from another company. I refused the package. Even an automated e-mail response to me would have prevented this waste of everyone's time.
|
wren
Enthusiast
Reged: 06/01/02
Posts: 294
Loc: up north & homesick for the di...
|
|
Hi FDA, I asume you are refering to NROPs (correct?), even if they did occasionally read these boards I really and truly doubt it would change anything.Lets face it,I don't think any of them lay out a 20 yr. business plan and have a Customer Service plan in place when opening.Its hit and run and I think thats fairly obvious.If you look at it from their aspect "why fix what ain't broke".They are able to sell ALL of their Mdse.and THEN SOME!How many Businesses are you aware of that has that kind of turnover? Hence the problem.Talk about Supply and Demand! They don't have to deal with any problem because its not going to affect their sales.Sales don't drop because they don't answer the phone or your emails.If their website is up,sales will continue to pour in whether it be yours or someone elses,I doubt they care.These Companys have made a Gazilion $$$ in a few short years with relatively No customer service.
While I agree I have been frustated a time or two (lol),I never actually count it as being fact that if I place an order before 2pm or whatever it will be shipped that day.And as for overnight,that just generally means it will be shipped overnight when its shipped right? Not actually shipped overnight from when they receive your order,right?
I doubt things will ever change on their end,except for them actually not being there at all someday but other than that,WHY would they do anything different? JMO, ~Renee'
|
diggsbakes
Veteran
Reged: 09/17/03
Posts: 577
Loc: Mountians
|
|
Quote:
Hi FDA, I asume you are refering to NROPs (correct?), even if they did occasionally read these boards I really and truly doubt it would change anything.Lets face it,I don't think any of them lay out a 20 yr. business plan and have a Customer Service plan in place when opening.
That's the bottom line folks. Get used to it, understand it or do whatever it takes to allow you not to expect (except maybe your meds) anything from a NROP.
|
seaofyouth
Member
Reged: 09/22/03
Posts: 150
|
|
I think the ultimate idea would be for the OP's the make their own carrier. Maybe they could call it, well , how about UPS, the United Pill Service. There sole pupose would be to deliver the millions of products shipped by . .. .nevermind I don't think this would work. . .
|
keldia
Member
Reged: 01/17/02
Posts: 108
|
|
Seaofyouth,
Now you have the right idea! Only I think my perfect idea of the ordering shipping process would go something like this....first of all the very best NROP out there would have ESP and know that I needed to order without me even placing an order, then the particular med I needed would be on special at that time for half the normal price, and I would have been the 100th customer and won free shipping and whatever pharmacy they used would have their own personal jet to fly my meds right to my door step!!!! A guy would step out with a glass of water and hand me my first pill!! There ya go.....NO FUSS, NO MUSS! LOL
(Not trying to be a smart ### just trying to bring a happy mood to this forum)
Hope everyone has a great day!
|
looseliz
Member
Reged: 11/09/04
Posts: 123
|
|
I have never had a problem receiving overnight delivery as promised from ROPs, and overtime I have used several different ones.Too much work involved (gathering records,faxing and waiting for a dr. to call) not to get the service you expect. I would never use them again if that happened to me. On the other hand nrops,well you can expect that.They can't even gaurantee if they'll be around when ypu look for your tracking #.
|
KarmaKelly
Enthusiast
Reged: 04/20/02
Posts: 211
|
|
Great questions. I personally get more upset because I was promised (and paid for) overnight delivery. I would rather them say 2-3 day delivery and follow through. I would rather get the tracking number once it has shipped. No BIR!!!
|
Previous
Index
Next
Threaded
Edit 
Reply 
Quote 
