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If they record doctors and their offices calling in for refills, then they would have to record every call that comes to the pharmacy.
Let's say the doctor just calls the pharmacy (not all pharmacies have a press 1 if you're a doctor's office type thing- I'm not sure that automatically switches on something to be recorded). He speaks to a tech, and the tech enters the refills into the computer.
There is no way for the phone to know that it is supposed to record this. So if they were recording it, that would mean every phone conversation is recorded, and to the best of my knowledge that is illegal. Maybe someone can clarify the circumstances under which it is legal to record a phone conversation without telling the other party. Many mom-n-pop pharmacies don't have a "press 1 if you're a doctor" option, and even if they did, I'm not sure that does anything other than forward the call to the first available line.
There is nothing to "get right." It is a very simple phone conversation when a doctor calls in a refill.
Of course, if this friend left a message on the pharmacies answering machine approving the refill, that is a different story.
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