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booker
Board Addict


Reged: 08/15/03
Posts: 371
Loc: The Moon
Credit Card Disputed
      #166613 - 06/04/04 01:55 PM

Love to hear war stories about any online purchases (doesn't have to be an OP) with a credit card and not receiving your merchandise, disputing and the outcome?

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"would you like to swing on a star, carry moonbeams home in a jar, and be better off than you are, or would you rather be a ....."


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sassyg
Member


Reged: 08/12/02
Posts: 171
Loc: Coloraddy
Re: Credit Card Disputed [Re: booker]
      #166629 - 06/04/04 04:05 PM

I had to do a chargeback with EMedsDirect about a year ago. I was a little hesitant because I was worried the credit card company would ask questions. Then I decided that it was none of their business and I just pursued it through the proper channels, which, in this instance, was to write a letter to the cc company.

I got my money back. You really need to do it if it's warranted because it reflects badly, on the vendor, which it should, if they're stiffing you. This affects their ability to receive credit card payments, eventually, if they get too many chargebacks.

And, finally, you need justice. Being stiffed is bad for the soul. You need justice. Give 'em some consequences!

Good luck!

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Sassy!


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booker
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Reged: 08/15/03
Posts: 371
Loc: The Moon
Re: Credit Card Disputed [Re: sassyg]
      #166634 - 06/04/04 04:26 PM

Great insight, Sassy! You go girl! Your post made a lot of sense to me.

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"would you like to swing on a star, carry moonbeams home in a jar, and be better off than you are, or would you rather be a ....."


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prettyday
Pooh-Bah


Reged: 02/09/03
Posts: 1484
Loc: Coastal Sage Scrub
Re: Credit Card Disputed [Re: sassyg]
      #166726 - 06/04/04 11:24 PM

YESSSSS!!!!!! You are so right, SASSY! WE are not doing anything wrong to try to get out of pain. Have you ever seen one of our beloved pets, when in unbearable pain, they change positions, hide, snap at people they love, do anything they can to circumvent the pain. That does not include letting others steal from us; even vultures wait until one stops flailing.

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I believe there are more urgent and honorable occupations than the incomparable waste of time we call suffering.
Sidonie Gabrielle Colette


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booker
Board Addict


Reged: 08/15/03
Posts: 371
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Re: Credit Card Disputed [Re: prettyday]
      #167085 - 06/07/04 08:46 AM

I did a chargeback and from start to finish with the card company my $ was credited back to my card within 7 days. I feel SO much better!

--------------------
"would you like to swing on a star, carry moonbeams home in a jar, and be better off than you are, or would you rather be a ....."


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sassyg
Member


Reged: 08/12/02
Posts: 171
Loc: Coloraddy
Re: Credit Card Disputed [Re: booker]
      #167148 - 06/07/04 02:48 PM

YIPPEEEEEE!!! That's good to hear, Booker!!!! Glad you got it taken care of! I'm happy for you! Don't you feel better now?

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Sassy!


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Corrie
Board Addict


Reged: 07/16/02
Posts: 367
Loc: Southeast US
Re: Credit Card Disputed [Re: sassyg]
      #169381 - 06/17/04 04:27 PM

RxOrderSys went out of business right after charging my credit card, I disputed (it was really easy - right over the net, not having to send anything through the mail. If you have a credit card account on your PC, you can do this with some CC companies) and they immediately resolved this issue and credited my account after finding the website no longer existed, nor did the phone number.

I would definitely do this knowing that you were charged and you were not going to get your meds.

Corrie

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neonsign2003
Moderator at norcoworldwide.com


Reged: 12/26/02
Posts: 567
Loc: midwest
Re: Credit Card Disputed [Re: Corrie]
      #169386 - 06/17/04 04:56 PM

I did a crarge back on a company ( not a pharmacy ) the people at the cc company wanted me to try and settle this with the merchant. it was for $50.00. I told them I had done enough talking to them and that even if the credit card company paid this joker with their own money, I would drop their card like stink on.......I won! That is one of the best reasons to have a cc, it keeps the crooks on their toes!

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I am a moderator at the norcoworldwide.com forum.


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misspiggy
Journeyman


Reged: 02/02/04
Posts: 82
Loc: North Idaho
Re: Credit Card Disputed [Re: prettyday]
      #169400 - 06/17/04 05:39 PM

So if you are ripped off and you do a chargeback, do you get all of your money back? Is there a chargeback fee from the card company?
Just curious.


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night_shade
Threadhead


Reged: 08/26/03
Posts: 907
Loc: The State of Hockey
Re: Credit Card Disputed [Re: misspiggy]
      #169418 - 06/17/04 06:56 PM

Whether or not there is a fee depends on your credit contract. MOST cards do not have this fee...usually the high-interest cards that are offered to people with bad or no credit will have fees for everything.

Once a customer complains to their card company IN WRITING (ALWAYS make these complaints in writing!) that they have not received, or that the merchandise was not as it was supposed to be, the card company takes over from there by contacting the vendor and basically faxing a letter that reads pretty much that unless the order details are provided and shipment verification is noted, the card will be refunding the cardholder. It is then on the merchant to provide adequate details.

I worked for an online retailer as a credit card processor (including frauds and chargebacks) and MOST of the time our company was able to provide the information that was necessary to PREVENT a chargeback. Buyer's remorse is NOT a credible reason for chargeback, but MAY qualify for "purchase protection" (many cards offer that guarantee, see your contract for details.) It IS the card issuer's right to know exactly what was purchased, by whom, when and all pertinent details of the transaction. If your card asks you what you purchased, "medication" may not be a sufficient answer. Now, they DO NOT have the right to ask you what you take the meds for...only what exactly you bought and from whom, any details you have about the vendor, etc. Just make sure to take notes during any conversation with the vendor or the card issuer.

Chargebacks do not necessarily hurt a vendor's status with Visa/MC, etc. It all depends WHY the chargeback was issued and if the vendor's positive transactions with the credit card company outweigh the negative ones.

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Never underestimate the predictability of stupidity.


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booker
Board Addict


Reged: 08/15/03
Posts: 371
Loc: The Moon
Re: Credit Card Disputed [Re: night_shade]
      #169450 - 06/17/04 09:33 PM

Hi, NightShade! You are always such a wealth of info, you amaze me! Like the mosquitos? ugh! Do you know if a company uses a billing service to bill through, will the billing company not be happy with that business with a dispute? I wonder because I've seen an OP say that if you dispute they will not do business with you again, so I figure perhaps they don't want their billing service messed with. Which, in that case they should return your money to avoid that. Really, if an OP kept your money and didn't send merchandise you'd want to continue to do business with them?? I think not!

I access my credit card on line and did the dispute via that avenue. The CC company did send emails in regard to the dispute AND postal letters to me as well. I ordered, was charged for merchandise and shipping and via internet contacts was told "too bad" and never sent the merchandise. So I disputed that I never received, copied receipt, contact emails, etc. and sent to CC company. If you order something and you don't get it and the company cannot show they sent it, you get it credited back.

--------------------
"would you like to swing on a star, carry moonbeams home in a jar, and be better off than you are, or would you rather be a ....."


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night_shade
Threadhead


Reged: 08/26/03
Posts: 907
Loc: The State of Hockey
Re: Credit Card Disputed [Re: booker]
      #169726 - 06/19/04 04:56 AM

Good point that I forgot to mention. Yes, almost every vendor uses a service to process their credit card payments. The largest service that I know of is called AVS. Companies like AVS do not handle chargeback issues, that is between the issuing bank, the debtor and the merchant. Most Visa/Mastercards are not issued by Visa or Mastercard, but are instead issued by a specific financial institution. For example, a Citibank Visa is issued by Citibank. You would contact Citibank to process a chargeback in such a case rather than Visa/MC (Visa/MC are the same company, FYI). Discover and American Express are powers unto themselves and issue their own cards directly, not through a bank or other service.

A merchant can decline ANYONE'S credit card, for any reason--even if it is just because the debtor lives in a high-fraud zip code. If they don't like that you wear a red shirt on Tuesdays they can decline you. It is not against the law to refuse to accept a specific person's credit card. And, you are so right! WHY would a person wish to do business again with a vendor with whom a chargeback needed to be pursued?

Another tidbit...if your card is stolen and used by the thief, YOU cannot prosecute or file charges (unless it is a larger issue of identity theft.) Only the vendor can take legal action, because consumers are protected against fraud (almost EVERY credit card has a provision of limited or no liability in case of loss or theft) and the money is taken from the vendor's merchant account to refund the buyer. Technically, it is the vendor who suffers the financial repercussions of credit card theft.

My own anecdote, when my boyfriend went to jail several months ago, his personal property including his Visa card (he was a joint signer on MY account) was taken and supposedly stored in a "secure" area during his incarceration. Interestingly enough, charges for dial-up internet service (I use broadband only and pay for T1 service--so there is NO REASON I would order MSN dial-up for $22/month!!!), cartons of cigarettes from a store near the jail and other online purchases began hitting my Visa account. OBVIOUSLY my boyfriend was not getting online and buying items from eBay and dial-up internet service--much less getting out of jail to go buy cigarettes (our jails/prisons in MN are all non-smoking) especially since he was in maximum security!!! When I called the jail in a fury to find out who had access to inmates' personal property, I was told only jail personnel with duties in that area of the jail. Anyway, the person was using my first name and his last name to make the online purchases. That was ALL my credit card company would disclose to me. They refunded my money almost immediately (duh! look at the circumstances!) and I cancelled that card. When I picked up his stuff at the jail, the Visa card was loose in the bag, not in his wallet with his DL and other cards (such as movie rental cards--this was his only credit card.) I REALLY hope the vendors pursued an investigation and prosecuted the criminal who walks around in the costume of a law enforcement officer.

--------------------
Never underestimate the predictability of stupidity.


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ReOkie
Old Hand


Reged: 02/20/04
Posts: 428
Loc: Oklahoma
Re: Credit Card Disputed [Re: night_shade]
      #169971 - 06/20/04 07:13 PM

NS:

Your story is worthy of a news investigation from a local TV station. I bet they would eat that up!

ReOkie


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