gradis
Stranger
Reged: 10/29/04
Posts: 6
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I was hoping for a good experience with Express Relief Services after the disasters that happened while I was a Ken Drugs customer. Ken Drugs is much worse than awful and I encourage you to avoid them at all costs. I had finally finished my prescription with them so I could shop around to find a new provider.
I had chosen Express Relief Services because of all the great feedback here. Unfortunately, I must say that my experience hasn't been good. I must just be having bad luck with this.
I signed up Thursday-before-last and they contacted me the next day to set my consultation for that Saturday. Then my job told me that I had to go out-of town on Saturday morning, so I called Julie at Express to change it. She said it would be changed to this past Thursday between 6-8PM Eastern.
Even though I had called and changed the appointment, someone named Melody called me twice on Saturday but I was on a plane so I didn't get the voicemails until I landed. She called again on Wednesday, pulling me out of a meeting. I don't know what happened to the changed consultation for Thursday.
In any case, I didn't have my old prescription bottle with me because I wasn't expecting to have the consultation until I got back home, so I didn't know what the exact medication was. Melody offered me Hydrocodone 10/660, but I knew that wasn't what my prior prescription was. Then she mentioned "Norco 10/425" and that sounded closer, and that's what she agreed to send me.
I called my wife later that day and asked her to check the old prescription bottle and found that my old prescription with Ken Drugs was 10/325, so I sent Express an email asking them to change it to that. No response. I emailed them again on Thursday. No response. I called them Thursday afternoon but only got voicemail. I explained the situation and left my name and number on Voicemail. No response.
Then I got a voicemail from Julie giving me my tracking number (OK. This is a plus in their favor. It was nice to have a tracking number to know when someone had to be here to sign for the package. Ken Drugs never did this, but I guess that shouldn't be a surprise) but she didn't say anything about my message and emails to them in the voicemail. So I emailed them saying that I was going to refuse the package because it was the wrong medication. STILL NO RESPONSE!
Unfortunately, my wife accepted the package and signed for it because I had forgotten to tell her to refuse it. I opened the package and found that they sent me 10/660! This isn't even what they said they were going to send me (10/425)!
So now I'm stuck with medication I don't want and they aren't answering my emails or voicemails and I don't know what to do. I will try to call them again, but I'm not holding my breath that a) they will answer the phone and b) even if they do answer the phone, I think I am still stuck with medication I don't want until the prescription runs out and I can shop around again for another provider. I hope I can find one that is good.
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buey
Old Hand
Reged: 01/15/03
Posts: 453
Loc: USA
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There is no such thing as 10/425 It's 10/325. Hope you get your problem resolved.
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spondylo
Journeyman
Reged: 08/13/04
Posts: 84
Loc: Mid Atlantic Region
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I certainly understand your frustration. It's bad enough to have the errors; but to not even have your repeated communications acknowledged, is inexcusable.
Don't give up on them just yet though. I had some glitches, including not being able to get someone to answer an email; but in the end, they appear to have come through in resolving the problems I had.
Are you a VIP member? If yes, then be sure to go to the VIP side and put your story on the "Feedback based on personal experience" forum under Expressreliefservices.com When I did that, I not only received a phone call, I got some results. Like so many places of business, not just OP's, you've got some people who plain just don't follow up. Then things like what happened to you take place: consultation happening at a very inappropriate time for you, receiving the wrong medications, etc..
At least the medication you did receive is the same as what you wanted with the exception of the amount of "tylenol" contained in it. Both have 10mg of hydro; it's just that the one you received has twice the amount of "tylenol." And not wanting to take that much tylenol seems to me to be a very valid complaint and reason to have the medication replaced with what you actually ordered ... especially if you're taking any other medicines that either contain tylenol or have ingredients that could affect your liver. Also, the above poster is right that there isn't a hydro 10/425 .. not that I've ever seen or heard of anyway.
Check your PM's. I'm going to forward some information to you that, hopefully, might get you a response from them. 
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summer
Veteran
Reged: 05/21/02
Posts: 563
Loc: East Coast
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They are right, thre is NO such thing as "10/425" you did receive the Norco 10/325 that you wanted.
I'm so so sorry that you had that experience and wish you better luck................
Summer
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gradis
Stranger
Reged: 10/29/04
Posts: 6
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OK. So I wasn't expecting this after the awful experiences I had with Ken Drugs.
Express Services actually called me. They say that they never received my emails and that the voicemail system may have deleted my voicemail. In any case, I re-sent my email to the rep that I was talking to so they could troubleshoot.
They're doing everything they can to make this right, it seems. How refreshing! Quite a difference from what I'm used to.
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deprest
Journeyman
Reged: 08/12/04
Posts: 99
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Does anyone know how you get your refill from these guys? My mother uses them
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