OK. So I wasn't expecting this after the awful experiences I had with Ken Drugs.

Express Services actually called me. They say that they never received my emails and that the voicemail system may have deleted my voicemail. In any case, I re-sent my email to the rep that I was talking to so they could troubleshoot.

They're doing everything they can to make this right, it seems. How refreshing! Quite a difference from what I'm used to.