I was hoping for a good experience with Express Relief Services after the disasters that happened while I was a Ken Drugs customer. Ken Drugs is much worse than awful and I encourage you to avoid them at all costs. I had finally finished my prescription with them so I could shop around to find a new provider.

I had chosen Express Relief Services because of all the great feedback here. Unfortunately, I must say that my experience hasn't been good. I must just be having bad luck with this.

I signed up Thursday-before-last and they contacted me the next day to set my consultation for that Saturday. Then my job told me that I had to go out-of town on Saturday morning, so I called Julie at Express to change it. She said it would be changed to this past Thursday between 6-8PM Eastern.

Even though I had called and changed the appointment, someone named Melody called me twice on Saturday but I was on a plane so I didn't get the voicemails until I landed. She called again on Wednesday, pulling me out of a meeting. I don't know what happened to the changed consultation for Thursday.

In any case, I didn't have my old prescription bottle with me because I wasn't expecting to have the consultation until I got back home, so I didn't know what the exact medication was. Melody offered me Hydrocodone 10/660, but I knew that wasn't what my prior prescription was. Then she mentioned "Norco 10/425" and that sounded closer, and that's what she agreed to send me.

I called my wife later that day and asked her to check the old prescription bottle and found that my old prescription with Ken Drugs was 10/325, so I sent Express an email asking them to change it to that. No response. I emailed them again on Thursday. No response. I called them Thursday afternoon but only got voicemail. I explained the situation and left my name and number on Voicemail. No response.

Then I got a voicemail from Julie giving me my tracking number (OK. This is a plus in their favor. It was nice to have a tracking number to know when someone had to be here to sign for the package. Ken Drugs never did this, but I guess that shouldn't be a surprise) but she didn't say anything about my message and emails to them in the voicemail. So I emailed them saying that I was going to refuse the package because it was the wrong medication. STILL NO RESPONSE!

Unfortunately, my wife accepted the package and signed for it because I had forgotten to tell her to refuse it. I opened the package and found that they sent me 10/660! This isn't even what they said they were going to send me (10/425)!

So now I'm stuck with medication I don't want and they aren't answering my emails or voicemails and I don't know what to do. I will try to call them again, but I'm not holding my breath that a) they will answer the phone and b) even if they do answer the phone, I think I am still stuck with medication I don't want until the prescription runs out and I can shop around again for another provider. I hope I can find one that is good.