I certainly understand your frustration. It's bad enough to have the errors; but to not even have your repeated communications acknowledged, is inexcusable.

Don't give up on them just yet though. I had some glitches, including not being able to get someone to answer an email; but in the end, they appear to have come through in resolving the problems I had.

Are you a VIP member? If yes, then be sure to go to the VIP side and put your story on the "Feedback based on personal experience" forum under Expressreliefservices.com When I did that, I not only received a phone call, I got some results. Like so many places of business, not just OP's, you've got some people who plain just don't follow up. Then things like what happened to you take place: consultation happening at a very inappropriate time for you, receiving the wrong medications, etc..

At least the medication you did receive is the same as what you wanted with the exception of the amount of "tylenol" contained in it. Both have 10mg of hydro; it's just that the one you received has twice the amount of "tylenol." And not wanting to take that much tylenol seems to me to be a very valid complaint and reason to have the medication replaced with what you actually ordered ... especially if you're taking any other medicines that either contain tylenol or have ingredients that could affect your liver. Also, the above poster is right that there isn't a hydro 10/425 .. not that I've ever seen or heard of anyway.

Check your PM's. I'm going to forward some information to you that, hopefully, might get you a response from them.