surpri
Journeyman
Reged: 04/15/03
Posts: 59
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Have you ever noticed that people who constantly call OP and email several times a day rarely get a reply and tend to wait longer that people who don't. I have never called or emailed about my order and I always get it the next day or the day after if the consult was late in the day. You can read in any forum about people who have problems and keep calling and then underneath, you have people who say "3 for 3, never had a problem" Its like in a restaurant and you are rude to your server, they are going to take their time and probably spit or mess with your food. If you harass pharmacies and OP's, they probably just make you wait longer for the annoyance they were put in.
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IHURT2
Stranger
Reged: 04/16/03
Posts: 22
Loc: Florida
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Very well put...and oh so true!!! There is a saying about nice vs nasty (cant remember it now!!) If you MUST write or call...
BE NICE!!!
Dawn
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Jordan530
WonderWoman
Reged: 11/20/02
Posts: 597
Loc: The Left Coast of Florida
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Could it be....'You catch more flys with honey than vinegar?' 
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'A balanced diet is a cookie in each hand'
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IHURT2
Stranger
Reged: 04/16/03
Posts: 22
Loc: Florida
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Ahhh...you are so right!!! That would be the one!!
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Muneca
Journeyman
Reged: 12/16/01
Posts: 85
Loc: TX
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Just another opinion (then back to bed), but it could also be that those people have had problems before, not called, finally called, then had to wait another week to get there meds. Make any sense. Sorry, BAD headache! Point is, some people have been burned and are just looking for reassurance.
AP
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If you've got melted chocolate all over your hands, you're eating it too slowly!
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surpri
Journeyman
Reged: 04/15/03
Posts: 59
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Muneca-you have a point if you are talking about having problems with OP X and then getting nervous about OP Z and calling OP Z to reassure yourself. Going to OP X again when having a problem the first time is on that person's head. Let's be honest and say the real reason why people send 50 emails and call 2 hours after a consult wondering why they dont have a tracking number, its withdrawl worry. I would bet 90% of the constant emailers and callers would stop if they had a 30 day backup supply. If you order something froms staples for example and it should take 2 days to get to you, chances are you are not going to call every few hours wondering where it is. I still stand by opinion that people who call and email way too much probably get more delays because of the annoyance factor of the people trying to do their job. There are people who threaten chargebacks and notifying the FDA if they dont get a response right away. One individual stated he/she spent over $60 in long distance charges. This would all but stop if people had a backup supply of whatever they order. Lack of money can't really be used as an excuse for not having a backup as OP are expensive to begin with and the first consult with meds cost $250-$300. It only takes one extra consult to make a buffer and that money would be saved by shifting from overnight to 3 day shipping.
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uga81
Enthusiast
Reged: 02/10/03
Posts: 264
Loc: North Georgia
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That, my friend, is human nature. Procrastination. These are the same ones who run out of gas and never have any fresh milk. Then, when they need it, it constitutes an emergency. Not just for themselves but, for us all. We are all expected to drop our lives to cater to these selfcentered air heads. It is the by-product of our "have it now mentality." 24 hour grocery stores, 24 hour news, pizza in 30 minutes or less, etc., etc.. Even the medium we speak on now is not fast enough. We never think about how far these signals travel just so we can complain about complainers. It has always been this way and always will be this way. Human nature doesn't change only our knowledge and lack of ability to use such knowledge. In other words, we ain't as smart as we thunk.
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"Life is tough. It's tougher if you are stupid." John Wayne
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lovepink
Goddess
Reged: 01/01/02
Posts: 1476
Loc: NYC Metro Area
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Quote:
If you order something froms staples for example and it should take 2 days to get to you, chances are you are not going to call every few hours wondering where it is.
I don't disagree with you on your general theory and I know you were most likely just trying to make a general analogy with the above quote but its not really a fair comparison, more an apples vs. oranges type. If a customer desperately needs office supplies from Staples and the Staples website indicates "being processed" or fails to send a tracking number, that customer can easily take a drive to a brick & mortar Staples, OfficeMax, or the like while waiting for the order. As we all know (hence our presence at DB), its not quite as easy (or inexpensive) with controlled medication.
I don't currently use consult based OPs so I'm not trying to defend myself, just making a general observation. In many cases I agree that its to the detriment of the patient to call, email, etc. but its sometimes required, as we've seen with BuyMeds.
Take care.
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Lovepink
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surpri
Journeyman
Reged: 04/15/03
Posts: 59
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Staples was just an example, but I understand your point. If that person who ordered something from staples at the last minute when they were about to run out of that product, yes there would be concern, but in the OP world, things just dont suddenly pop up with an immediate need for an item because the same item is basically ordered over and over again and if they had a backup supply, they wouldnt need to worry
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toky20
Pooh-Bah
Reged: 03/17/02
Posts: 1347
Loc: Windy Place
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I think you have hit the nail on the head. A lot of people want everything now and they do threaten chargebacks and negative feedback and god knows what else, just so they can have their very own needs met now . Ask the owner of any OP, you will find that there are a lot of entitled people out there who do think the world should stop because they said so.
These same people take the same drugs day after day, week after week. Have they not yet figured out to plan ahead? Or maybe if OP #1 didn't please them, they should switch to OP #2? There are a lot of victims in this OP world, and most are self-made. When things don't go their way, they say untrue, harmful, nasty things about others. That's how insecure and frightened people act: nasty, mean, vengeful, vindictive. These are the people who believe the only reason others are here is so they can "cater to their every need", as if they are somehow royalty, or above the rest of the population.
I'm surprised there aren't more blacklisted then there are. I guess money is what counts in this game.
For the record, I have never been shorted meds, kept on hold, denied good customer service, or been made to wait more than 2 days for my order. Then again, I also don't call 50 times a day, insist on a tracking number the second I hang up the phone, threaten charge-backs for not being put at the head of the line, etc.
I've said it many times on this board, and I agree with you: people do not get this worked up about their dog food order coming from PetsMart, nor do they wait until Rover keels over from malnutrition before they remember to go out and get some food for him.
Take Care,
Toky
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