donny4
Stranger
Reged: 06/09/04
Posts: 4
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I just received my Fedex tracking number for an order I am supposed to receive tomorrow. When I "tracked the package," I got a message at the Fedex site saying that the tracking number was associated with more than one delivery and that I needed to submit additional information to narrow it down. I did this, and the tracking screen did infact come up showing my location as a delivery destination. My question here is, has anyone else ever experienced this when tracking a fedex package? It may be common and I'm just not aware of it ... it's not something I've ever seen before in tracking my meds or anything else for that matter.
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potatoboy99
Permanent Fixture
Reged: 02/05/03
Posts: 1324
Loc: Deep North (East)
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I've never heard of anything like that, under normal circumstances. The tracking number should be assigned to one specific delivery to one specific individual/destination.
The only situation where the same tracking number might be assigned to more than one package, would be when a large order is packed for delivery and broken up into several packages, all going to the same person/location. In this case several packages would comprise a single "order" for shipment, and could share an airbill number.
Or at least I think this is possible. There is a space on the fedex form you fill out (not the computer generated ones) where you are asked to indicate "total packages". I've never tried to send more than one package on a single airbill, but it seems like it's possible.
Why not just ask Customer Service at Fedex? Maybe they assigned the same number twice, by mistake. Scary thought!
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qbird
material girl
Reged: 09/02/02
Posts: 955
Loc: USA
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I absolutely hate fedex and won't use them personally. Their tracking system is never correct and they do not or at least in my case deliver packages on time. I think they need to get their act together. Each package should be marked with a different number or at least I think so.
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"Every day is a new day I am thankful for every breath I take, I won't take it for granted so I learn from my mistakes. So I trust in love, it gives me peace of mind." POD
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parg
Journeyman
Reged: 10/07/03
Posts: 60
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personally I like to use DHL when avialbe, the only thing I can think of is it is more then 1 package and it might like half the shipment and the other half might be on backorder and not shipped yet.
Parg
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ReOkie
Board Addict
Reged: 02/20/04
Posts: 367
Loc: Oklahoma
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The same thing has happened to me and I believe it meant that I was getting several packages delivered though from different companies.
Fed-Ex is the best as far as I am concerned and I have shipped and rec'd 100's of packages through them all. Good, EZ to understand tracking and it is usually very up to date but it is off at times, as are they all.
Airborne, not part of DHL sucks eggs. DHL, on the other hand has been excellent since taking over Airborne. Airborne has thieves big time so I hope they booted all the A/B peeps and replaced them with DHL.
ReOkie
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Remember son, watch out for the big panties!-Al Bundy
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qbird
material girl
Reged: 09/02/02
Posts: 955
Loc: USA
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I agree DHL is also a good shipping company. They are also fast and reliable. I stand by what I said, Fedex sucks. If you give an estimated delivery date, you should deliver by then at least. Their tracking is easy to read but is often not correct. That is the problem I keep having with them. I personally won't use them again after their last screw up on a shipment I made. Two times in a row they misrouted the shipments according to them. This really ticked me off with the hassle of tracking down the packages.
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"Every day is a new day I am thankful for every breath I take, I won't take it for granted so I learn from my mistakes. So I trust in love, it gives me peace of mind." POD
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potatoboy99
Permanent Fixture
Reged: 02/05/03
Posts: 1324
Loc: Deep North (East)
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Quote:
Airborne, not part of DHL sucks eggs.
Ditto that, ReOkie. Airborne is the ONLY one of the major package couriers that I have had consistent problems with. I have a long and nearly perfect history with Fedex, and I have used DHL and UPS frequently with very few, if any, notable problems. Airborne is another story.
I haven't decided if there is something rotten with their system (probable), or wether they just have an employment policy of hiring idiots. I now insist that merchants find another way to express items to me, if their default carrier is Airborne.
Airborne has some kind of cooperation agreement with the USPS, the result of which is that several times very heavy packages coming my way have been delivered by Airborne, not to me but to the Post Office! And I had to go down and stand in line at the package window and pick them up! Unbelievable!
Also: American Express has used Airborne exclusively for a number of years for rush delivery of replacement cards. Only problem is the replacement cards don't show up, (Airborne has a habit of returning items to sender as Undeliverable, whenever the driver doesn't feel like delivering it). Or an overnighted card will show up as much as a WEEK late. I recently wised up and started insisting Amex use UPS, which they will do if you ask. (I have half a dozen employees who have company cards, that's why so many replacement cards over the years).
None of this answers the question about the identical tracking numbers on two different Fedex packages. Could be a computer glitch. If logic fails, blame the machines.
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ReOkie
Board Addict
Reged: 02/20/04
Posts: 367
Loc: Oklahoma
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I am seeing a ton of PR about DHL so my guess is that they know how bad Airborne was and are trying to make up for it.
The one advantage with Airborne is that sending overnite through them is only $5.00 with my corporate account so it's hard to not use them if the items is not urgent.
ReOkie
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Remember son, watch out for the big panties!-Al Bundy
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