sparkin420
Stranger
Reged: 01/15/04
Posts: 12
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I have used www.southwestmedicalgroup.com and can recommend them without reservation. You must fax your medical records in before being able to schedule a consult. They will email you a patient ID number once they receive your records and then you can log in to get going. Their website design is excellent. They do have one oddity though, which is a $15 surcharge on refills. Other than that, their physician is terrific. He makes you feel comfortable and is very easy to speak with. The pharmacy is first-class and includes an actual receipt and charge slip for your payment, which I have never received from any other OP I have ordered from. This is very useful if you have a medical flex spending account. If you can stomach the $15 refill surcharge, this is a most excellent OP IMHO.
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buey
Old Hand
Reged: 01/15/03
Posts: 453
Loc: USA
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they used to be the best. After what I experienced this past Friday I will be switching. Time to give NWW a try again.
Site said I had a "refill available" on the 28th, with the disclaimer that if the refill falls on a weekend, they will ship on Friday so the meds can be received on or before the 25th day. I ordered the med on the 27th. the 28th is Saturday, clearly the weekend. I checked the box for Saturday delivery and I assume I paid for it. I go online later on the 27th and it says they are holding my order at the pharmacy to be shipped on 03-01. What kind of is this? I emailed them for an explanation and got an email that says:
"Your medication wil be shipped on 3-01". That's it. No explanation. I emailed them back asking them to please explain the website to me. It said my med would be available on the 28th and then quoted them the note above the refill section. No response to that email. Told them I was going to post about this on the boards. No response.
Are these people going down the tubes now? I like Doc Lockridge, but I'm not going to put up with poor CS.
Seems most of these OPs start out so great, and then once they have you as a loyal patient, and they get big, they start treating you like garbage.
I'll spend my money with an OP that gives great CS even if I have to pay a little more.
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MadandMsG
Member
Reged: 12/17/01
Posts: 127
Loc: PNW
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I'm sorry you feel that way about SWMG. I have had nothing but wonderful experiences with them. Perhaps instead of emailing them, you could call and speak with one of the CS reps. They are always so kind and very helpful. Maybe this was just an oversight....no OP can be perfect 100% of the time...as hard as they try. Please don't give up on them so quickly....I'm sure it was just an oversight.
Good luck and take care,
Mad 
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Tiger47
Member
Reged: 08/23/03
Posts: 102
Loc: Georgia
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OK I have just a couple of questions/comments. Assuming your script was for 30 days, it is time to refill on the 28th Saturday day 25. You still have 5 days of meds to last until your script should be needed. So if its sent on Monday day 27 of the original script, you should recieve by Tuesday day 28 of your original script. You STILL have TWO days of meds left. The way I figure it out you should not run out of meds until March 4th (Thursday) which is day 30 of your last script. So what is the problem???? You will have your script on Tuesday and you should not run out of meds until Thursday from last refill.
Things like this is what will shut down our only source for the relief we need to live somewhat normal lives. There is clearly NO REASON for an early refill unless you took more meds than prescribed thus your meds did not last 30 days. Now if you need to raise your number of meds scripted say if you are recieveing 90 every 30 days to 120 evry 30 days, Dr Lockridge is a FINE doctor and if med records show that you should need that many or you tell him that you have been experiencing more pain(assuming that you are recieving pain meds)than usuall I'm sure he could increase the amount scripted for 30 days, thus not needing an early refill.
We need to do our math and realize that OP's may not be here for us forever. With all the problems in the media we need to show on these boards(you know big brother is every where)that we abide by the OP's and doctors instructions. But your post accutually helps prove that when a patient asks for an early refill, THEY ARE REFUSSED so this is good for big brother to read to prove they are operating an upstanding and law abiding OP so they can move on to the pill mills that are drawing bad attention to all of us!!
tiger47
 if I stepped on anyones toes with my post.
Southwestmedicalgroup is a fine OP with very caring customer service and the pharmacy delivers without a hitch.
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gatorade
Member
Reged: 07/17/03
Posts: 190
Loc: Florida
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I had a consult today and my medication was approved and shipped this evening. I was sent a tracking number and it says that it is invalid. It is 9pm EST and I am starting to worry now. Is it possible that they messed up 1 number on the tracking? I am just hoping that they did in fact ship it out tonight.
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hoop123
Enthusiast
Reged: 12/14/01
Posts: 258
Loc: New York
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Do not fret. It would not be the first time a tracking # was transposed. CMC is their pharm. Thay are suppossed to be great. I would not worry. Nothing but good things heard about this OP.
Best Regards,
Hoop
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hoop123
Enthusiast
Reged: 12/14/01
Posts: 258
Loc: New York
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Tiger47,
Hi. Great post. Straight and to the point. I am with you 100%.
Best Regards,
Hoop
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ReOkie
Board Addict
Reged: 02/20/04
Posts: 343
Loc: Oklahoma
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Don't expect all OP's to have C/S like NWW. SWMG is a great place as I have used them in the past. CMC is a great pharmacy.
You really should call before blasting them. I think they are very upstanding and just because an OP doesn't have a cs rep on this board doesn't mean they aren't a great outfit. My guess is that they had a very good reason to hold your refill and if they didn't, they made a mistake.
Look at the NWW thread. They have a live CS on this board and they are still making mistakes though they are making good on them
ReOkie
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Deedie
Board Addict
Reged: 05/29/02
Posts: 347
Loc: USA
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Quote:
.........
Look at the NWW thread. They have a live CS on this board and they are still making mistakes though they are making good on them
ReOkie
So true. They do make good on them.
--------------------
Dee
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buey
Old Hand
Reged: 01/15/03
Posts: 453
Loc: USA
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Quote:
OK I have just a couple of questions/comments. Assuming your script was for 30 days, it is time to refill on the 28th Saturday day 25. You still have 5 days of meds to last until your script should be needed. So if its sent on Monday day 27 of the original script, you should recieve by Tuesday day 28 of your original script. You STILL have TWO days of meds left. The way I figure it out you should not run out of meds until March 4th (Thursday) which is day 30 of your last script. So what is the problem???? You will have your script on Tuesday and you should not run out of meds until Thursday from last refill.
Things like this is what will shut down our only source for the relief we need to live somewhat normal lives. There is clearly NO REASON for an early refill unless you took more meds than prescribed thus your meds did not last 30 days. Now if you need to raise your number of meds scripted say if you are recieveing 90 every 30 days to 120 evry 30 days, Dr Lockridge is a FINE doctor and if med records show that you should need that many or you tell him that you have been experiencing more pain(assuming that you are recieving pain meds)than usuall I'm sure he could increase the amount scripted for 30 days, thus not needing an early refill.
We need to do our math and realize that OP's may not be here for us forever. With all the problems in the media we need to show on these boards(you know big brother is every where)that we abide by the OP's and doctors instructions. But your post accutually helps prove that when a patient asks for an early refill, THEY ARE REFUSSED so this is good for big brother to read to prove they are operating an upstanding and law abiding OP so they can move on to the pill mills that are drawing bad attention to all of us!!
tiger47
if I stepped on anyones toes with my post.
Southwestmedicalgroup is a fine OP with very caring customer service and the pharmacy delivers without a hitch.
Sorry, I just saw thos post. That's not the point. The point is the notice on the website explaining if the refill date falls on a weekend, they will ship to arrive on or bfore the 25th day. If they can't do that fine, take off the notice.
The problem was not running out early with me, the problem was strictly a matter of convenience. It was not a desperate situation, I agree. I just asked for an explanation on why they say this on the site and then send a one line email telling me when the script can be shipped and do not bother to explain what the notice on their site actually means. That's all.
According to their website and that notice, I was NOT asking for an early refill. I have NEVER asked for an early refill.
It's no big deal and I was admittedly having a bad day when I posted that. I do apologize. I should not have said this service was not good. They are. I was just trying to juggle a very difficult schedule that involves a lot of time away from home lately.
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johnson_mike
Stranger
Reged: 12/05/03
Posts: 2
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If you ever have trouble with swmg ask to speak to RACHAEL she is super nice and eager to please her customers plus she's the mgr so she can solve any problem . I can't speak good enough about her or swmg.
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MetsFan
Member
Reged: 09/21/03
Posts: 163
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I have never had a problem with SWMG. Top notch.
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Snowpatrol
Member
Reged: 06/01/04
Posts: 114
Loc: NW
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Quote:
I have never had a problem with SWMG. Top notch.
I second that emotion.
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pumpkinpie
Stranger
Reged: 10/25/04
Posts: 11
Loc: Tennessee
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Southwest is the best.They have always did what they say that they will.Orders are always on time.If you follow their rules everything comes on time.Before I used a nrop and they kept jerking me around.As a matter of fact when they were shut down it was them that recomended Southwest.The Doctor is friendly and understanding.After your consult he gets your order to the pharmacy that day.I just want to say try them and you'll be satisfied with their level of service.Their meds are also fairly priced and fresh.
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sasi
Member
Reged: 03/12/04
Posts: 116
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Do they still have Tussionex? You used to be able to see their price list without registering but now I see that you cannot.
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