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How to Order? How do I pay for my order?
You must follow the instructions provided by the seller.
In most cases a visit to the site provided by the seller will answer this question.
What do I do if the instructions provided by the seller are not clear?
Ask the seller for more information. If the seller can not clearly tell you how to order, consider it a bad sign, and a big warning, and do not order.
The following are the most asked questions and some answers to them, We collected them from questions asked to us by e-mail and from questions asked on the message boards.
Payment Options
Delivery Times
Other
Payment Options
Cash
No need to comment on this. If you send cash you do it at your own risk. You will have no way to recover it if it gets lost, does not reach the seller, or the seller does not ship your order.
How do I send cash?
Do not send cash. Most fraud victims are the ones sending cash!
If you do (but please do not do it)... make sure it can not be noticed from the outside of the envelope or anyone that sees it may decide to take it. Send it by registered mail, DHL, or FedEx, so you will at least be able to know if it was received or not.
A few countries like U.K and other European countries allow you to send cash by mail and will even allow you to insure it. Even in these cases sending cash to pay for your order is not recommended.
Credit Cards
Credit cards are the safest way to pay for your order. You can always request a charge reversal and the seller needs to meet some strict requirements to accept credit cards. In most cases just mentioning to the seller you will request a charge reversal with solve matters as sellers do not want their accounts closed.
Can I request a charge back if my order is not delivered?
Yes. The credit card company is on your side and you are protected against fraud.
How do I request a charge back or charge reversal?
Call your credit card company and ask for instructions.
Please, can you give me some hints on how to request a charge reversal?
Most credit card companies will give you a charge back if you ask, if you tell them your order has not been received, and you comment that the seller does not care to solve the problem.
In brief, contact the seller for a solution, if he can not provide one just contact your credit card company, ask for instructions, and make your request. It is the buyer who is protected, sellers really do not have any protection. So if you want a refund, and request it properly, you will get it.
What can I do if my card is charged too much?
Contact the seller and request a refund.
If they do not respond promptly contact your credit card company to request a correction or to file a fraud report if that seems to be the case.
What credit card should I use?
The one accepted by the seller and the one that has funds or credit in it.
Where can I get more info?
Contact your credit card company.
Money Orders
How much does it cost to send a money order?
This depends on who sells it to you. Banks tend to charge more. Grocery stores charge less.
Some charge a flat fee and others a percentage. The price is usually from $.50 to $5
Can I buy a money order online?
Yes, there are many services selling money orders online, you can do a search on Yahoo for money orders and you will find a few. One of the main players is SendMoneyOrder.Com that allows you to purchase money orders using credit cards, e-checks, and Paypal.
Can someone tell me how you can tell if a Money Order has been cashed?
The receipt has a number on it. Check with the place that you purchased it from. They can trace it but do not like doing it and it will take some time.
What if you purchased your MO from a drug store or something similar, can you trace that type as well?
All money orders can be traced, but it is not easy to find a grocery store willing to to do what is needed to find out if your order has been cashed or not. Ask the person that sold you the money order. They will be more willing to help if you tell them it got lost rather than that you just want to know if it was cashed.
Can I go to the people that sold me the money order and request a refund because I did not receive what I paid for?
No. Money orders are like cash. But you should file a complaint so that the person can not receive any more money orders. When using services like SendMoneyOrder.Com and WesternUnion.Com a number of complaints will result in accounts being closed.
Can I get a refund if my money order gets lost or is not cashed?
Yes. Look for instructions on the back of your receipt or at the site where you purchased the money order. In most cases you will have to wait at least 30 days before you can make a request.
There may be a penalty fee and you will not be able to recover the fee paid.
Paypal
What is Paypal?
Paypal is a service that allows Paypal registered members to send money / payment to any e-mail address.
How much does it cost to send money via Paypal?
It costs nothing. Sending a payment is free.
How do I send a Paypal payment?
You must first open an account with Paypal.
Then you need to know the e-mail address where you will send the payment
Then just log to your Paypal account and follow instructions at Paypal.
Many sellers have Paypal built into their order system and you will be forwarded to Paypal for payment after you place the order.
Always follow seller and Paypal instructions
Can I get my money back if the seller does not deliver?
In some cases yes, but in most cases of fraud you will not be able to get your money back
How can I get my money back from Paypal?
Paypal is just an intermediary in your payment, they are not responsible for what the seller does, but they do offer a fraud protection guarantee and you may recover funds if you claim fraud. You will only be able to get the money back if Paypal can get the money from the seller.
If I pay by Paypal and my order is not delivered... will I get my money back?
Yes, Maybe, and No.
Yes if Paypal determines you were a victim of fraud and if the person you sent money to has money in their account. Paypal will not refund you from Paypal money. They will refund you from the money in the account of the person you claim took your money in a fraudulent way. If there is no money in that account you will get a message like: "we determined the transaction was fraudulent but since there are no funds in their account we are sorry to say we can not refund you".
Where can I get more info?
Visit http://www.paypal.com
Western Union
What is Western Union?
It is a service that allows you to send money instantly to anyone, anywhere.
How much does it cost to use Western Union?
It is an expensive way to send money. They charge a fee plus a percentage of the money sent.
How do I send a payment using Westen Union?
Visit any of their 1000`s of agents and follow the seller instructions. You can find the agent closest to you at their Web. As a rule the seller will want you to e-mail a tracking number and your order after the payment is made.
Is there an Online Western Union?
Yes but it is not the same and requires the seller to have an account with Western Union.
Again ask seller for instructions.
Can I get my money back if the seller does not deliver my order?
No. Western Union is like cash. You should file a fraud report so that Western Union may block payments to that seller.
Can I get my money back if my Western Union payment is not collected?
Yes. Ask Western Union for instructions.
Where can I get more info?
Visit the Western Union Web Site
Delivery Times
How long does it take to receive my order from U.S pharmacies?
This depends on a number of things, how you pay, the type of shipping you pay for, and so on. You should be able to get information about delivery times from the seller. As a rule U.S. sites are very fast in their deliveries. Good sites tend to send orders out within 48 hours and you should receive them a few days later unless you pay for courrier service which is faster. That is from the time your order is accepted and paid for.
How long does it take to receive my order from foreign pharmacies?
This depends on a number of things, how you pay, where the seller is located, the type of shipping you pay for, and so on. You should be able to get information about delivery times from the seller.
As a rules deliveries are taking three weeks to reach the customer from the time the order is placed and paid. A few good companies deliver in less time and most will take longer.
If you pay by check expect a delay of at least ten days for your check to reach the seller and at least another 10 days for the check to clear.
Why are some foreign sites asking me to wait a certain time before contacting them about my order?
Again the answers can be many.
A good reason from an honest source would be to avoid getting swamped with questions about delivery status that takes to much time to answer.
A bad reason from a crook might be to keep you from taking any action till it is too late. But it is never to late to file a fraud report with Paypal or to request a charge reversal from your credit card company.
Other
Envelopes
What is a SASE envelope?
Self Addessed Stamped Envelope
Should I send a SASE envelope with my order?
Only if requested by the seller.
If you order by mail it may be a good idea to include a SASE, or a shipping label.
Again it is not needed unless requested. Most important is that you provide clear instructions and that all details like credit card info, order, and your shipping address are correct.
Do not send SASE envelopes to sellers in other countries, the stamps from one country are not good in another.
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