Specializes in strong pain medicine. Have one of their board certified physicians help you today with the right choice of medication to suit your needs.
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My guess would be that the Valium is being shipped separately...if the USPS opens & repackages a piece of mail (as they have done for me when the pkg/envelope is too damaged to make it to me) there is always a USPS form attached that states that the contents were re-packaged.
I'd try again to get in touch with the IOP you ordered from.