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Correction: When calling their 877 number the answering service first places you on hold. After 20 seconds have gone by the automated answering service says if you are calling for a refill please state your name, blah blah. After that message hit the "0" on your phone..This places you in the queue again in hopes that you phone call will be answered. Lately when I've been calling, their phone is either busy or I get right through to a female who answers my questions about the consult, refill or whatever. Be persistant about your consultation. It paid off for me as 10 minutes later I got the call. it was a brief consultation and he sounded like a doctor from India. Hard to understand and hear.
You also have to send in an argeement form now to Health Plan Pharmacy if you want refills. This is to prevent double dipping. You need to print the doctors name (so ask him his name and spelling), your name and sign and date it. NO need to have the doctor sign it according to the Doctor I spoke with. The pharmacy knows its the doctor at ephy..you also need to fax this form in along with your picture ID, which I did. It was a simple thing to do.