From Norco Worldwide
Hi Ladies and Gentlemen
Wow!! Look at the stuff that's hitting these boards, I think we need to put some perspective on all this don't you ??
Firstly, allow me to introduce myself. My name is Brian and I was, until Monday November 15th, acting in the capacity of General Manager at NWW to support, our then CEO, Chris.
The first thing that I want to do is to offer a categorical reassurance to all NWW members that we are most certainly:
a) Still in business
b) Determined to offer the very best service to our loyal friends and members
c) Keen to resolve any issues, questions or problems that you might have
d) Not going to let anybody down regarding their refills
OK, well having stated our objective, lets just have a look at what has been happening over the last forty eight hours.
And what has happened??? - Just this:
Chris, who has been the instigator of much of the content of NWW, handed in his resignation saying that he wanted to pursue a different career.
Well OK, I must admit that I first of all took the word 'different' to mean a career in a different field of activity but, the progress of events yesterday, and the content of the boards, showed me to be mistaken about that.
We must remember that there is always a risk at any company that a key member of staff, in this case the CEO, decides that he can do the same thing as he has been doing for one company, but this time, to his sole benefit. You can usually do nothing else in these circumstances other than put this down to experience and wish them well, providing that is, that they don't then try and destroy the company that gave them that original opportunity. That would clearly be most ungracious.
Chris served a valuable 'apprenticeship' at NWW and I am sure that he will put this to good use in his new endeavor.
By the way, did any of you realize that this is the second time that the CEO of Norco has left to 'do his own thing'. Let's be honest about this, it can only mean that they had such a great learning experience at NWW that they were able to go out there and try and copy the original format which, in its own way, is a compliment to the structure and stability of Norco Worldwide - Hey, people only ever want to copy the best, nobody ever went out there and replicated a failed business.
Anyway, that said, things have to move on and, as with any company that suddenly loses its CEO, we have had to regroup and we now rely on the remaining loyal bunch of guys and gals at NWW to ensure that our objectives are fulfilled.
Naturally, most of you will only be familiar with certain key names that appear on the boards and with whom you have had direct contact but, and this is a big but, these key names, like any 'starring actors', rely on the support of their fellow cast members and support crew. Do you remember the lyrics 'It must have been cold there in my shadow' ??? Well, please be aware that that there are a great number of hard working, unsung, loyal members of NWW staff working in the shadows of those better known names making them shine. They too deserve your votes of thanks.
Well, that's about it, I have said my piece and, please, if you have any questions, do let us know. I and my loyal colleagues will be available via the boards to answer any questions and we will try to clarify things to your satisfaction.
Whatever you decide to do, remember Norco Worldwide has been of enormous help and value to most of you and we have, in general, given you a first rate service. Yes, I know there have been exceptions, there is not a company in the world that has not made mistakes. Nevertheless, we have tried hard and we will continue to try and be the best.
Stick with us - we will earn your support.
Best Regards
Brian
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