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I called that number and they looked it up by my address.
Just as an aside, the one time my UnitedRX reference number didn't work and I called UPS CS, they wouldn't confirm that my package was on its way because I didn't have a tracking number! Wouldn't even consider it! All in all, UPS has served me well, but FedEx is soooooo much better overall when it comes to the so called small things that make their customer service that much better.