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I'm 3 for 3 with United. Never been sent a tracking number though.
On very rare occaisions, I have received tracking information for my package from United. Actually, it came via something called QuantumViewNotify from UPS itself. Why they do it for a very select few of my orders, but not every one, I don't know. After all, with technology the way it is these days you'd think it could almost be automatic and therefore kinda easy to provide customers everytime out. These notes not only contain a link to the UPS tracking page but also list the shipping address. It happened to be handy right then as I found that my package was going to an alternate address I use sometimes instead of having it held at the hub and avoided a real headache. So while United's good ol' name+zip reference number tracking system is certainly serviceable, it would be great if United would make sure that every order got the QuantumViewNotify treatment.
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