I agree with last post....I also handle coding, billing, claims....and the docs couldn't be bothered to hold for the requisite 15 minutes it takes to get a live body at the insurance company! Also, the insurance company would only have a record of the actual diagnosis codes used in billing of claims....rarely do they get records unless there's a surgical or other high end procedure they have coverage issues with....good luck w/your new doc
You can also request a copy of your medical record from doctor #1...be prepared to pay for copying charges....usually it's 10-12 cents/page & $10 /hr staff time...but then you can read what your doc wrote & edit any references that lable you....or just say you're insurance was interrupted & used primarily urgent care when nec.