Just received last refill from NWW and all pills were accounted for (I have never had even one pill off from them). St. Pete's Apothecary now has a pill counting machine to lower the error rate and the slip also indicated that they triple count their pills before shipping off. Sounds as if they are making some decent changes, though not sure I am going to stay with them next time around...still have a bad taste in my mouth from the billing errors.