My experience was this: I signed up for my second consultation with them on Tuesday, Sept. 9. Checked email and from them it said my consult would be between 1 and 2 on Wed. Sept. 10. On the tenth, I checked my email and had one from NWW about their new site. I activated my account and noticed it had the information about my upcoming consultation- very on the ball, they were. Anyway, the doctor called at the scheduled time. About 1/2 hour later I had a tracking number, and had meds in hand this morning by 9:45 AM. Great experience.