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Hi! I am having trouble because my husband is trying to order using the same OP as me. It will not let him order saying he is a returning customer and he is not. He is not ordering the same meds. Does anyone know why this is?

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I've had this problem with TropicalRx when trying to order for a friend & having it shipped to my house as she's not home during the day. I called Tropical (back when they answered their phones) & was told to try to modify the "Ship-To" address.

For instance, (and no, this isn't my address, just an example, lol) MY order was shipped to: 1234 Homestead Village Road, New York, NY. When I tried inputting that addy for my friend, Tropical's software recognized her as a returning customer because of the duplicate address. What I modified it to was: 1234 Home Stead Vill. Rd., NY, NY

Try abbreviating parts of your street address if you can, add a suite # if you live in a single family home, change "road" to street, ave, lane, etc.

Worked for me, anyway.

Good luck.

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Lovepink

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