This drives me nuts! This is exactly what happened when I tried to put an order through for my friend who is totally computer illiterate. I was thinking that if I set her up her own account, with a different email address, password, etc. it would work out fine but it totally messed the order up. Now I'm in the same boat, she needs to order again and I'm going to switch her to NWW - will the same thing happen again? I do have another computer I can use if that's what the problem is but we use a hub/server type set up and I bet all of our computers have the same IP address. Does anybody know the steps to change your IP address - temporarily? This kind of stuff is way out of my league.