I've picked up mine at the Fedex hub a couple of times with NO problems. UPS, however, is one hour away from me and only open for pickups in person from 4pm to 6pm. This is so inconvenient for me. I much prefer Fedex to UPS anyway. About 90% of the time, Fedex has delivered my package a day earlier than the tracking site indicates. Not to mention that, if I happen not to be home, my driver will usually find me around town to deliver my package. IMO Fedex is top-notch.