ask them to change it, and get the name of whomever does it. That way, 2 things happen: it gives incentive for them to be sure it's done since you have their name and if it's not done, you can call and report their name.
When in CS, I always took responsibility for fixing things or whatever and gave my name. It's nice tohave a person to rely on to fix things. I neverhad a problem because I always fixed what was wrong. good luck.
-------------------- "If you choose not to decide you still have made a choice."
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Re: have UPS Hub pick-up experience?
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