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I too am a pt of ONLS and I am extremly disgusted with what I am going thru right now. My CC was charged on RF day - and 4 days later and 45 mins wait on the phone only to be told they would ship today. It is now close to 11PM no tracking number and the shipper could not find anything for me in the database.
What is going on? ANd you are right. They are NOT cheap. If service does not improve and fast - their are too many others that I will look into.
Also, I have PM'd "Rocky" and he does NOT respond. I also found it interesting that I once mentioned his name to one of his CS staff and they never heard of him. They told me that others have mentioned this Rocky and they have no idea who he is? Maybe he is just using a differnet name on the board. I am by no means saying he is a fake but I sure was surprised when the CS folks had no idea who I was referring to.
And 4 days later I will still be charged for overnight shipping? If they ever show!
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