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Why is the phone wait time so long? I had to hang up after 45 minutes of being on hold! That is just too long to wait, considering it is a toll call. I wish you could hire more people to do C/S, and staff the phones.
I just do not have 45 minutes to wait to speak with someone. Why not implement a LIVE on-line help session? At least that way, the customer does not get a huge phone bill, when on hold for 45 minutes.