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There has been an office relocation. They are working from a dial up account until 2 December. Things will be just a few days slower due to both of these issues.
Sending a large number of email takes them a bit longer. They are caught up on orders. There is nothing to worry about in that regard. When they get their permanent connection email will get caught up.
There are times when the product is received before the tracking number is sent out. That is not so unusual.