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I posted a story a while back about something similar. I had a duplicate order sent with my monthly order with sky when they were around. They had the same tracking # so my ups guy gave both of them to me for the one money order. He said that it may come back that I would have to pay for the extra one and I assured him I would pay if it ever came to light. I tried to contact sky about it but , of course, that was impossable. I agree that zero customer service can hurt both parties. If they answered phones or emails then perhaps this matter could have been rectified. But because they choose to ignore clients then when something like this happens, they have little recourse. It was THE OP'S MISTAKE! The origional poster did all he could to make this right but it is obvious to me that he/she was ignored. If they paid even a a little attention to their clients then maybe they would have there money. But, they didn't. It just seems to me that it was an oversight on the part of the op. If they contact you then yes, pay them. If they are just pumping out pills to whomever wants them and don't even take the time to pay attention then I say......tough titty little kitty.
The poster did the right thing. It shouldn't be up to him/her to chase down a company.