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It has always floored me that UPS doesn't have 24 hour service. The hub in my town doesn't even open until noon! Their CS is practically non-existant. I can't believe you can't even call the local hub! Fortunatly, I have only needed to deal with CS a few times but woe be the person who really needs help with a package! You can't even talk to a person on the phone on the weekend??!! What kind of CS is THAT? I truly hate UPS. The only good thing about them is my delivery guy Eddie. He's a keeper.
Never in my life have I come across a company as large as UPS that does not have 24 hour phone service let alone one that can't be reached on the weekend.
Thanks for letting me vent but this whole UPS thing really gets to me. What a crappy company.