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Iv always had good service with 1stmeds.com I’m ordering again, I heard on another board that a member of the customer service staff called ‘Jean’ was sacked Due to not replying to emails, they have since replaced her, maybe that person was the cause of you not getting an email from them. I have sent many messages and all have been replied to, however once I didn’t get a reply back from jean, maybe things are looking up with the new staff,

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I ordered from them a few weeks back, had to email a query and got a reply within about half hour - not from Jean! Must be her that was the problem
Glad it's sorted!

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