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Well, here's another new twist on the situation. (I always seem to get the weird stories). I ordered from them last month and had phone consult, received script with one refill. I ordered refill on Monday and requested the free overnight shipping that they promised me because of their bigtime screwup last time. I received emails saying that since this is a refill, no physician approval is necessary and order would be shipped ASAP, etc. A phony Fedex number was issued, and my status said "shipped" as of Monday. On THURSDAY I finally get the chance to call CS, the guy (Ray) tells me about the big pharmacy change, lets me know that NOTHING has shipped all week, and then looks at my order status, which says "approved", but there is a doctor's comment that I "should receive this med through my PCP". He then tries to tell me that my order should never been approved AT ALL, even though the initial script came with a refill on it. I just took this comment as advice from the doctor, not as a disapproval. I explain to him that when I go to the doctor, and he issues a script with X number of refills, I don't NEED physician approval to get them, that has already been taken care of, and the pharmacy honors those refills, and that previous email from them indicated the same type of thing here. We argue the issue back and forth for several minutes. He finally tells me that since the order says approved and shipped, it will go out anyway. Said it was to go out yesterday, without question. Who wants to bet that they end up "disapproving" this refill and then still charge me for it, since the "consult" and med fee are one and the same? I'm sure if it comes to that I would easily win a credit card dispute, because it was a REFILL after all, but who wants to go through all this horse s***? These people are just outright liars, as far as I am concerned. The CS rep never even addressed my questions about the phony Fedex tracking number, or the "shipped" status on the webpage, when he told me point blank that NO orders had been shipped all week. What a crock this place is...I would put the big red AVOID sign up at this point. I will be truly amazed if I get this order at all.
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Proud Mom of a United States Marine...SEMPER FI!
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I will be truly amazed if I get this order at all.
