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Well, Stacey, I took your advice to call them and see where that week old shipment was and the new overnight priority one didn't show today and I got a nice little voice mail telling me to leave a message but that the messages were full so I couldn't. I'm starting to feel SOL after 8 days now. And to Folksong and Gatorade - love to hear when you get your stuff, it may help make my pain go away. With Regards.
My cousin said she had to call several times before she got someone to answer, but she always gets a live person eventually. I would just keep calling them.