DrugBuyers
Administrator
Reged: 11/18/01
Posts: 1231
Loc: DrugBuyers.Com
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Today we received a message from a very upset person who said there was no freeboard... this person said that she tryed and tryed to get in but in her opinion the board did not exist...
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"I have wasted so much time on your non accessible free board. I therefore would never subscribe to your vip services. I am so sick of wasting my time when there is no way to access the service you pretend to offer. Why dont you knock it off?!!! Your ploy to try to get $ is so obnoxious ... pretending there is access to a "free message board ...when there is no such thing"
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Please let us know how you managed and make suggestions on what we can do or say to make it less complicated.
Thanks
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The best and fastest way to get help is at: https://drugbuyers.com/help
Please do not PM me about non working or lost usernames and passwords.
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LumbarSpasm
Silent Chaos
Reged: 05/07/02
Posts: 1538
Loc: USA
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I have had no problems except for the occassional upgrades to the board when it was temporarily down.
This person might have cookie or firewall issues. They have to accept cookies *I think* to access the board. Is this their home computer, or a work computer, where indeed access may be denied from the LAN administrator.
Just my thoughts. I can access the board 99.9% of the time.
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LumbarSpasm
Or just a pain in the butt?!
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toky20
Pooh-Bah
Reged: 03/17/02
Posts: 1347
Loc: Windy Place
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Grrrr! I KNOW that frustration! Tell her/him to try what has worked for me in the past, including checking the firewall settings, privacy settings, cookies, etc. Also is s/he trying to post without making a username? Does she see where the login area is? Sometimes it seems like there's a lot of info all at once an that can make it hard to understand the next step. Maybe give he/himr the link directly to the board itself, or the link to the main members page, or both 
Is s/he getting that page of text that says the servers are down? Actually that's not what it says, it just says "unable to access" I think... but it's an entire page of confusing text. Other members know what this one is.
S/he was able to reach you by email, right? So s/he probably got to the main members page and got your email address there. Again, give he/himr the link that goes directly to the board.
Can't wait to meet her/him!
Take care,
Toky
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sleepymonkey76
Journeyman
Reged: 08/31/02
Posts: 89
Loc: Midwest, USA
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I didn't have a problem getting on DB. But a friend of mine was trying to register for the free message board and kept telling me he couldn't get on for some reason. He was accessing the pharmacy listings but for some wierd reason he couldn't get on here. I'm not sure if he was in too much of a hurry and not clicking on the right links or just couldn't get on... he finally figured it out but I'll ask why he couldn't do it the first time when I get a chance. Hope this helps!
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"There's so much gravity,
in gravity."
-SleepyMonkey
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lunarluna
Journeyman
Reged: 01/06/02
Posts: 68
Loc: Europe
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Trying to access any web site today has been difficult in the UK. I have finally managed it at 11.00 PM local time. The net is very congested because record companies are offering free music downloads today. If the upset person was in Europe this may be the problem.
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sleepymonkey76
Journeyman
Reged: 08/31/02
Posts: 89
Loc: Midwest, USA
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Your post reminded me of something I should have stated above: I'm online through a cable connection. I'm willing to bet connection speed and time of day play big roles in how fast certain sites will load, if they load at all.
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"There's so much gravity,
in gravity."
-SleepyMonkey
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Billyl
Board Addict
Reged: 06/14/02
Posts: 389
Loc: NorthEast
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MCI had a major outage with routing software today it was corrected early this afternoon they handle almost 29 percent of the backbone here in the US as well as a large percentage of the world wide backbone market. Take care. Billylll
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zorg
Veteran
Reged: 04/29/02
Posts: 559
Loc: Midwest
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While I disagree with their tact  , I want to honestly say I had to hunt for a few minutes to find the actual entrance to the freeboard; a page here, a page there, and then when you arrive the actual entrance is on the very bottom of a semi-lengthy page, especially if someone is running low res like 800x600. I know there is a religious faction against frames in html, but perhaps a style sheet or frame with persistent absolute links on top would be good. Then again, I've got my own hypotheses on the egregiously impatient and their intents that I will keep to myself. Love the board, keep up the good work.
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twinsa2b
Member
Reged: 08/13/02
Posts: 176
Loc: New England
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I am an idiot on computers but I did not find DB.com hard at all. Firewalls and cookies are probably this persons problem ( and the lack of pills).
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sherm8
Member
Reged: 01/07/02
Posts: 119
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I have mine setup to remember me and have the forums in my favorites list. Most of the time I can get in just fine. But every once in a while only the introduction board comes up and I can't access any others unless I go back to login. I'm not sure why that happens - I'm on a network and it may be due to the network server going down rather than any problem with DB.
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Anonymous
Unregistered
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Idiot has nothing to do with it. cumbersome and long pages that you have to scroll through , 2 to 3 of them before you even get to the login page is my beef.
I do have my bookmark remember my page but the cumbersome way DB has to just get to the forum is not neccessay unless your trying to dissuade people from coming to the site.
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Jewels2
Board Addict
Reged: 04/25/02
Posts: 391
Loc: PNW
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I have to agree with Floger. Sometimes when I am logged out and try to get back in it is a complete hassel. I don't log out very often because of this. Too many pages to go thru and too much scrolling. It takes forever to get back in ocassionally. I would suggest not having so many pages to go thru to make it easier for some.
Jewels2
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krocus36
Member
Reged: 03/26/02
Posts: 123
Loc: Washington State
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Just as sonick said I had to hunt for the entrance also. But it was there and didn't take but a couple minuets to get in. You really should try to make it a one click to get here kinda thing. Put on the first page your disclamer then send them to the free board. I don't know just a thought. But all I know is it is well worth it to find it but I guess only people that have found it can read this. I think I will just shut up know.
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ditto
Member
Reged: 08/17/02
Posts: 102
Loc: Outer Space
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I know absolutely jack about computers. I actually found your site the day or 2 after I bought my computer. I had just come out of the hospital 1 month prior and was hurting - trudged to the comuter store to find online relief. I somehow found access meds - and on thie site it says "who refered you to this site" and one of the answeres was drugbuyers. I went here immediately. I registered immediately and had no problem reading the boards. However, I lurked for a while and did not realize that you need to register again to be able to make a post, or something like that. The point is ,it cannot be hard if I found it easy, I am so clueless to all computer lingo...Hope this person finds their way in so they wil see it is not a scam......ditto
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twinsa2b
Member
Reged: 08/13/02
Posts: 176
Loc: New England
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If this person took their time to send such a message then it seems like they must have tried more then a couple of times to find the board.
Maybe I am way off base but I think people should have to read a bit about the board before entering. Yes, you must scroll down a few pages I read it and learned a bit.
If someone isn't bothering scrolling down thru the pages...that is their problem but I think this person has a firewall!
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malconfig
Member
Reged: 04/21/02
Posts: 198
Loc: Europe
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I think ditto's post just about says it all, it really isn't hard to get in. I found DB's within 36 hours of first discovering that OP's exist. It was a little bit fiddly to register, going from the Front Page to the Free Members Area to the Free Community Board page, & then accepting the cookies (I have Internet Explorer set to prompt for cookie requests), but what took longest was figuring out which of my pseudonyms to use! I've now bookmarked the Free Community Board page so I get straight there, & then I can just hit the "End" key on the keyboard & click "Enter". I never log off, & I only seem to be asked to log on if I haven't been here for a while.
I agree that this lady's problem was probably either that she had a firewall, or a browser that wasn't accepting the cookies. DB's, could you maybe e-mail her a selection of these replies, & suggest that she tries again?
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codeine is the next best medicine...
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DrugBuyers
Administrator
Reged: 11/18/01
Posts: 1231
Loc: DrugBuyers.Com
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We are not trying to make it hard to get to the board but we do like people to be able to see the main members page, and the rules, before they get to the board.
Going to the members page and then clicking on the board link does not look to complicated to us, and those more experienced can always bookmark the Main Index page of the board...
Just in case we added the links to all our pages...
But if visitors start getting to the board without knowing what to expect, or thinking we sell meds or offer online consultations, we will remove them
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The best and fastest way to get help is at: https://drugbuyers.com/help
Please do not PM me about non working or lost usernames and passwords.
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lunarluna
Journeyman
Reged: 01/06/02
Posts: 68
Loc: Europe
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Whilst I've never had a problem finding the board I do think the new direct link on the home page makes things much easier.
Well done to DB for listening.
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Anonymous
Unregistered
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Well done DB
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toky20
Pooh-Bah
Reged: 03/17/02
Posts: 1347
Loc: Windy Place
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Good Job! But I agree that it's very important for everyone to see the initial pages, and not just the new members. I refer to the members page from time to time; it would be impossible to "know" everything that's on it, especially because it gets updated. Also the posting rules should be viewed on occasion, even by the most seasoned poster. It helps clarify what each forum is for and thus keeps one out of trouble
take care,
toky
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Trampy
Pooh-Bah
Reged: 04/02/02
Posts: 1239
Loc: Southwest U.S.
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If you have a firewall or a cookie blocker running, you need to make sure that it's set to "allow referrers" for this site, at least. If referrers are blocked, you won't be able to get into the message board from the main page. Try disabling the blocking software and setting your browser security settings to Medium. That works fine with IE 5, 5.5 and 6, and with Netscape 6 and 7. After you get in, turn up the blocking software one at a time to see which one is causing the problem. DB uses standard web scripting (no errors on the pages), so the problem is not on their end.
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Your mileage may vary ...
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