Rocky_ONC
Online-Scripts / Norco-Medication
Reged: 12/11/03
Posts: 68
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Hello friends, I know I have been absent for a while and I apologize. However, I will be frequenting the boards at length and am starting this thread to provide any help that I can considering the www.online-scripts.com OP. I have replied to any emails that I have received. If anybody, member or prosepective member, of online-scripts has any questions or concerns that they would like help with, please PM me or post it here and I will see what can be done. Thank You.
~Rocky
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www.Online-Scripts.com
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missmissy
Stranger
Reged: 04/05/04
Posts: 1
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I had a refill due and everything went through fine. I had to have a new consult and the doc was great, cc went through, and the pharmacy sent it back after me paying for shipping. Their reason was I had ordered from another site on 11-25 which is truely false. I have always had great experiences with them and been a long time customer of theirs. Can you help me with what site they think I have ordered from? They are the only site I have ordered from.
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Rocky_ONC
Online-Scripts / Norco-Medication
Reged: 12/11/03
Posts: 68
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I'll look into this for you, please PM me with your userID and order #
~Rocky
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www.Online-Scripts.com
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InvaderCAL
Enthusiast
Reged: 08/25/04
Posts: 223
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New consult came up on 12/9...I had my consult with the doc. no prob. The filled the presciption. FedEx stopped by @ 2:13 the next day. I LOVE THESE GUYS! Good work...Oh, and welcome back Rocky, if you're reading this.
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Rocky_ONC
Online-Scripts / Norco-Medication
Reged: 12/11/03
Posts: 68
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I am readin this, thank you for your praise, it is much appreciated. We'll continue to serve you all to the best of our ability.
~Rocky
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www.Online-Scripts.com
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InvaderCAL
Enthusiast
Reged: 08/25/04
Posts: 223
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By the way, I can't log into the site because of where I am at the moment, but could you look at my account for me and tell me when my next refill is please?
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vper98
Stranger
Reged: 05/24/04
Posts: 2
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ihave been waiting on my meds since monday everytime i call i get the same thing they tell me the order will be there tommorow tommorow has never came if three is anyway you can help me i would really appreciate it i have been without my meds A LONG TIME NOW I NEED SOME HELP TO GETMY ORDER. i would like to think it will come but iam stating to wonder.
please email me if you can help with my problem.
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Rocky_ONC
Online-Scripts / Norco-Medication
Reged: 12/11/03
Posts: 68
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vper98,
Please, I need your name and order #, please PM it to me.
~Rocky
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www.Online-Scripts.com
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saint808
Journeyman
Reged: 11/17/04
Posts: 95
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do you do dental problems as well? No dental insurance is really hurting me right now.
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Rocky_ONC
Online-Scripts / Norco-Medication
Reged: 12/11/03
Posts: 68
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Yes we do, as long as you have your medical records having something to do with that.
~Rocky
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www.Online-Scripts.com
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Rocky_ONC
Online-Scripts / Norco-Medication
Reged: 12/11/03
Posts: 68
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Did that work out for you Saint?
~Rocky
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www.Online-Scripts.com
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saint808
Journeyman
Reged: 11/17/04
Posts: 95
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turned out to be the worst case of sinusitis in history... i'm hoping i get my last re-fill for my shoulder and then i will be good killing 2 birds with one stone.... don't want too many orders out there. Just what i need to make it through and my health insurance kicks in.
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zolstone64
Newbie
Reged: 11/27/04
Posts: 31
Loc: wisconsin
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Rocky,
I was told my order would go out today for arrival tommorow...12/14/04. My order says "in shipping" but I have not recv'd a tracking# yet? Usually it is emailed to me? COuld you please verify shipment for me and tracking#?
Thanks alot
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zolstone64
Newbie
Reged: 11/27/04
Posts: 31
Loc: wisconsin
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Rocky are you still here for us to help? I called customer service, but I can never get through. It always says "you have ten minutes or longer!!" I wait well over 10 min. and then get frustrated, I cannot justify holding a phone up to my ear, on hold for 15-20min. I was hoping you could bypass this and find my order please? I just got out of pot op last week, and I told my Dr only a few pain meds to last me until Monday, because my oreder was promised for Tuesday. It is Tuesday and no answer or tracking#, I am a hurtin unit and need some answers.
Thanks
Paul ZOlkowski
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Rocky_ONC
Online-Scripts / Norco-Medication
Reged: 12/11/03
Posts: 68
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I am looking into it for you.
~Rocky
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www.Online-Scripts.com
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WJP123
Stranger
Reged: 10/01/04
Posts: 7
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What is the normal lead time to get a consultation? Then how long does it take to get order?
Thanks in advance!
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Rocky_ONC
Online-Scripts / Norco-Medication
Reged: 12/11/03
Posts: 68
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The wait time for a consultation can vary but generally a consultation will occur the day you order it/fax your medical records. Then the script is generally filled and shipped the same day and then you should get it the next day.
~Rocky
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www.Online-Scripts.com
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lespierce
Journeyman
Reged: 11/25/03
Posts: 56
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Why is the phone wait time so long? I had to hang up after 45 minutes of being on hold! That is just too long to wait, considering it is a toll call. I wish you could hire more people to do C/S, and staff the phones.
I just do not have 45 minutes to wait to speak with someone. Why not implement a LIVE on-line help session? At least that way, the customer does not get a huge phone bill, when on hold for 45 minutes.
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Rocky_ONC
Online-Scripts / Norco-Medication
Reged: 12/11/03
Posts: 68
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I'm terribly sorry for the inconvienance, but we are opening another call center. It is almost done, it should be up by the 1st week of the new year if all goes well. That should drastically improve our hold time. Again, I'm sorry.
~Rocky
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www.Online-Scripts.com
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salina
Stranger
Reged: 12/03/04
Posts: 1
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Hi Rocky,
I am an online-scripts patient and I am due a refill on Dec. 29th. I clicked the "authorize and refill" button today because I will be out of town and will not have access to a computer there. Will my refill be done on my refill date without me having to do anything further? I was hoping to have my meds waiting on me when I return.
Thanks,
Salina
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Rocky_ONC
Online-Scripts / Norco-Medication
Reged: 12/11/03
Posts: 68
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As long as we have your medial records, and they are up to date. You should have no poroblem, that will be all you have to do.
~Rocky
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www.Online-Scripts.com
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