Angellove
Newbie
Reged: 10/25/04
Posts: 41
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Question,
My best friend signed up at 9am and faxed all documents at that time, how long does it take to get a consult? She was looking forward to getting one Today? Does she wait for someone to call her or how does this work? This is the first time she has ever ordered online and I am new to this as well.
Thanks for your help
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vetsyd
Stranger
Reged: 08/27/04
Posts: 4
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Hey there Angellove,
Well, your guess is as good as mine on this one. I spotted this one and the great prices on here last week so I registered and faxed all of my documentation in to them. However, apparently you should NEVER complete anything in BLUE ink if you are going to fax, photocopy, etc. 'cause my questionnaire was completely blank when they got it. I complete it all over again in BLACK ink, re-faxed and here it is about 3 or 4 days later and I have yet to hear anything from them.
I have even e-mailed them via the website and my own e-mail inquiring as to the same questions you had. Still nothing yet. Then, the website will show if you have registered your "free" membership, but so far it doesn't appear that I have even sent the other info in yet, so I don't know how that works either.
Anyway, just so you know you aren't the first waiting on medsmadesimple to respond. Don't get me wrong, otherwise have developed no opinion-good or bad....just puzzled right now.
Sweet Pea
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Angellove
Newbie
Reged: 10/25/04
Posts: 41
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Oh now I am worried for her! I told her about all the great responces this company has received and if they dont come through for her I will very upet! I wish they would let me know soon so she can just go elsewhere....
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vetsyd
Stranger
Reged: 08/27/04
Posts: 4
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Well, what is stopping her? 
Seriously, once when I was in need of finding a new provider, I inquired with several of them at the same time and then, went with the quickest and /or cheapest one that got back with me in a reasonable amount of time. Just food for thought and an idea.
Also, since I have never really officially dealt with them other than SENDING SENDING SENDING info to THEM...I am not holding my breath right now other than their website does state that this processing can take a while ESPECIALLY if you use fax cover sheets, fax in multiple transmissions, etc and I had to do both due to some computer/fax problems I was having.
Tell your friend to hang in there. HECK..she just started this process a couple of hours ago and she may get approved immediately. Please keep me posted.
Vetsyd
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bluez
Journeyman
Reged: 11/04/04
Posts: 70
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Weird, I'm so sorry you're having problems, but you do have to give any OP a bit of time. I faxed in my records, had consult next day, meds the next. They were very efficient. Not to mention the very cool refill reminder - just point & click. Jason (I think that's his name) was very helpful with a question I had. Let us know & good luck to you.
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tim111
Stranger
Reged: 11/02/04
Posts: 5
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I used them a few months ago and they were super, but I think I called them and spoke to the owner a very nice guy, got my consult in a cople hours of hours but they do need the records and the prices can't be beat if theres a pharmacy problem he gives you that phone # Brighton Pharmacy in Colorado I think and they meds were here the next day, but with all the back logs they may be just a little slow now, so give them a call in the am and see whats up.
If all else fails try EPHY there also super, 45.00 consult I got mine in 1 hour and the meds are reasonable with 2 refills again package in hand in 1 day. But the med are at MMs are really the best around, but if your in a rush Ephy is my 2nd choice, both sent Watsons 10/325, Good luch,Tim
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MMS
Newbie
Reged: 09/26/04
Posts: 36
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I am also very concerned about each of these issues, but it is impossible for me to determine who is who from your usernames here. We are experiencing extreme levels of growth, and for that, I do apologize for any inconvenience. Please contact me directly and I will be happy to assess your account status and to provide any of you an account adjustment to your account for any inconvenience.
To support increased demand for our services, we are currently working on the following initiatives:
- installation of a 2Mb T-1 line for faster access to customer accounts and increased bandwidth to support increased patient volume
- integration of additional Patient Account Representatives
integration of additional Medical Records Administrators to process Membership Applications
- installation of a toll-free support line
- Pricing agreements with several new pharmacies - we are currently in discussions with Woody Pharmacy, Jen-Mar Pharmacy, Lindy Pharmacy, The Medicine Shoppe, and several of the national brand pharmacy excutive boards
- several new physicians across the country - we are currently working on adding new medical staff to support a larger number of daily consults
Thank you all for your continued support as we grow to serve you all better. In the interim, if you have any issue whatsoever with your account or any questions that I can address, please contact me directly at or kristi at
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Best regards,
http://www.medsmadesimple.com : simple; the way telemedicine was meant to be...
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Angellove
Newbie
Reged: 10/25/04
Posts: 41
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Hi Jason,
My friend has been in touch with you re: her records you were calling her Dr for additional info, did you get anywhere with that?
Thanks
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MMS
Newbie
Reged: 09/26/04
Posts: 36
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Angellove,
It's impossible to say, as we contact many doctors' offices daily to assist patients in retrieving additional medical records. I can not tell who your friend might be, nor would I want to know on here. Further, even if I did know who your friend was, it would be a violation of her rights under HIPAA to disclose any information.
If your friend has a concern about the status of her records request, please have her contact me Monday at or at 412-204-8060.
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Best regards,
http://www.medsmadesimple.com : simple; the way telemedicine was meant to be...
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