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I want to express my sincere thanks to Tom for working out an issue for me that I had given up hope of it ever being resolved. Since I had called David numerous times and had not received a response, I thought for sure I was SOL.
I posted a couple of weeks ago about how I placed my consult and medication order with David, specifically indicating COD because it was the 29th and I didn't get paid until the 30th. But then Ephy charged my credit card and the snow ball effect started rolling. David never returned my calls and I was beginning to get anxious.
So I ended up trying one more time today and by georgy Tom answered the phone himself!!! He asked me to explain the matter to him and after I did, he requested that I fax all the documentation (which I have copied and will fax to him). I don't have a doubt that this matter will be fixed and my account will be credited the $58 charged by my bank for overdraft protection.
Thank you Tom.....thank you!
I'm sorry I doubted that Ephy would make things right! I now believe they will!
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