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No, I actually was asking do I need to send the set of records again for a second consult even if the ones I already sent for the first consult are still current?
For instance, YOD does not require you to send records again unless your records are a year or more old. Sorry if I was unclear before.
Hi Greycie,
Thank you for your kind reply I am also still very happy with NWW so far. I never want to try and "over" contact them as I know how busy they are. I guess I have been fortunate to get a response from one PM to Stephanie. Plus I was always taught you get more flies with honey lol. I also don't want to take light away from those people who have not gotten a timely response from NWW. I know they are out there (often read the NWW boards) and I know they are trying everything they can to get help. I just know this is not uncommon for any business. I work in a call center for a major Internet company...and yep, the majority of the calls are from the people who have problems and some of those do fall through the cracks and get overlooked. So I understand everyones frustration, including NWW. How they do it with so few people boggles my mind.
Anyhoo...long story not so short, I am still a happy customer of NWW and will remain here for as long as I am able. Just happy to share my experience so others can hear both sides of the stories.