sawyercm
Stranger
Reged: 03/19/03
Posts: 17
Loc: Nebraska...soon to be Texas!
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I last ordered my prescription (#60) from NWW in March...I went to order a refill today and it's saying my refill will be available on July 27th??? Umm...is this just a mistake or what's going on? Anyone know?
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Greycie
Old Hand
Reged: 07/08/03
Posts: 474
Loc: Pacific NorthWest
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I'd be willing to bet it IS just a mistake. I can't tell you for sure, lol, but that would be my guess. I do know that an Rx expires 6 months after it's written, but this hasn't been 6 months. I'd send an email to CS.
Good luck.
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"I may not agree with what you say, but I will defend to the death your right to say it." - Voltaire
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MerryJ
Member
Reged: 05/25/04
Posts: 106
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E-mail doesn't work very well these days. Go to the forum and pm one of the customer service reps who is online.
Merry 
Edited by MerryJ (06/23/04 04:36 AM)
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astrophel2
Board Addict
Reged: 03/11/03
Posts: 309
Loc: Georgia
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I had a similar problem - post a message on the forum, and they'll work it out, I'm sure.
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-Melissa
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cleo911
Board Addict
Reged: 08/21/02
Posts: 395
Loc: Taipei
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Quote:
I last ordered my prescription (#60) from NWW in March...I went to order a refill today and it's saying my refill will be available on July 27th??? Umm...is this just a mistake or what's going on? Anyone know?
If it's been 3 months since your original fill, you're going to have problems.
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MerryJ
Member
Reged: 05/25/04
Posts: 106
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Why? If prescriptions don't expire for six months?
Merry 
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cleo911
Board Addict
Reged: 08/21/02
Posts: 395
Loc: Taipei
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Most likely they'll try to give her the run around and tell her that her consultation time is up, and that she has to pay for a new consult. I've seen it before.
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kittie74
Board Addict
Reged: 02/16/04
Posts: 310
Loc: Hollywood
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It's a mistake. The refills are all screwed up on the website. Guess they've been tinkering with it and supposedly a new website will be up soon, and all these bugs will be worked out.
You'll have to go to their forum - norcoworldwide.com, click on forums. Send PMs to NWW David, NWW Stephanie, or whoever else is handling refills these days. Chris just posted today that he won't respond to PMs anymore. So I wouldn't send one to him. Or you can start a new thread in the customer service section with a heading like 'HELP! CAN'T REFILL!!'. That should get someone's attention.
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