DrugBuyers.Com: Bad Fedex Experience Twice

Hi Folks, I haven't posted for a while but I just had a very bad experience with Fedex that was a real eye opener. It did not involve packages from a pharmacy but it easily could've been. I'm sure most of you, like me, are not aware that Fedex drivers now hire "helpers" to deliver packages.
Prior to the situation I'm about to relate, my experience with Fedex was always delivery involving a Fedex truck, driver in uniform with id etc. Okay, last Tuesday I was expecting a delivery. When I checked the tracking online it said pkg had been delivered to my front door. My property/private animal shelter is surrounded by a locked fence so there is no access to my house at all unless I open gate. There was no signature required for delivery so Fedex always puts pkg in plastic bag and hangs it on inside of gate. This has been the procedure for the past 4 years. If I know I have to sign, I leave gate open on delivery day.

I called Fedex immediately and got the usual story, they can't reach driver and can only put in a message for the driver to receive the next day. I insisted on being connected to the Orlando Terminal because I know the manager can contact the driver. Speed up 2 hours and I get a phone call from someone with a heavy accent saying he has a pkg for me but can't find the house. Everyone here has the address posted right outside their gate as do we. I told this person I would come outside and meet him assuming he was the Fedex driver. Well, next thing I know this strange man in a loud beatup old car races down the street and thru my gate. I asked for id, he had none. He handed me the pkg and I tried to get information of who he was, where was the driver that said he had delivered to my front door 2 hours prior etc. Suddenly the man couldn't speak English at all and he became very intimidating so much so that I told him to leave my property immediately. I went inside and called the Terminal manager to find out what was going on. This is when I found out that yes, the drivers hire these questionable people, give them our packages and assume they're honest and are gonna deliver the stuff. An isolated incident you say? Well, read on.

I was expecting another package on Saturday (both of these were computer repair parts) and the manager assured me this would not happen again. Okay, Saturday I check tracking and here we go again. This time driver stated he delivered pkg to my garage. We do not have a garage! Not to mention the delivery time I was outside in the front of the property with some of our shelter animals and no one came down the street at all. I was totally fed up so this week I have been dealing with the Customer Advocate Dept in Dallas. The driver/helper suddenly changed his story and claims it left pkg at gate. This is another lie of course because I was right out there during his supposed delivery time. I even checked with my elderly neighbor across the street who sees everything and she saw no truck/no vehicle. We are on a dead end dirt road so only residents/service people are ever out here.

There is no doubt in my mind that the 2nd time at least, the pkg was intentionally stolen because of my having complained about him. The pkg is still missing as of today and apparently no action is being taken against this driver despite doing this to a customer twice in 4 days.

So, for all of you who have had no problems with Fedex, keep in mind, neither did I until this "helper" situation.
Knowing that Fedex allows this is a big concern to me because they state they are not responsible for the actions of these helpers. It is up to the driver to handle. Gee, could they both be in it together? My packages didn't contain drugs but I guess anything dealing with computers might be worth stealing. I know the only reason I got the first package recovered is because I was able to get on it right away. With the Saturday incident, I had to wait until yesterday (Tuesday) because they were closed Sunday AND Monday which was another surprise. So by the time I could file a complaint, my package was long gone 3 days prior.

Sorry this is so long but I thought it important to let everyone know what happened to me cause it could happen to anyone now that Fedex does not require it's employees to make the actual delivery. I don't know what the drivers do now if they have helpers to take all the packages. The whole thing is just bizarre.

And by the way, the helper that finally got my 1st pkg to me did not have the hand scanner, did not ask me to sign anything nor did he write down delivery time etc. Wonder why.