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snickers
Member
Reged: 05/06/03
Posts: 172
Loc: Florida, USA
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I had ordered from them on the 10th and everything went OK. The $6 or $8 delivery price plus the order. The next day they said it was declined due to their changing payment process. They refunded my money to the bank.
Yet, after a few e-mails to find out what was going on, they sent me the following e-mail:
Dear Timothy.
Due to a problem with our merchant account, we were forced to decline all pending orders.
You will have to order again.
Kind regards.
-----Mensaje original-----
De: My e-mail address was listed here
Enviado el: martes, 11 de mayo de 2004 4:18
Para:
Asunto: RE: Is Order going OK?
Gigapharma.com Web Contact
So I placed an order on the 13th, and got the usual OK messages over the e-mail. The only option to deliver was the $45.00 delivery, considering their prices, I placed the order. That order # is: number 7166_05-13-04_02:10:43_0.
I am waiting to hear from GigaPharma, whether they are sending or refunding my Credit Card. I have sent a couple of e-mail's to assure me one way or the other.
In any case, they said it was OK to re-order, therefore, with all the GOOD thing's on the DB Website about them, just before they changed their payment system, the pro's outweighed the con's. So we'll see what happen's.
Snickers
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Luv714
Banned for posting "PM me for good source" which our rules we equal making offers
Reged: 02/16/02
Posts: 184
Loc: NorthEast USA
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hmmmmm, then i have to wonder what is happening w/ my order on the 29th??? Not glad to hear this... But got a email from Veripay... stating all was ok..... Any thoughts???
Luv714
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snickers
Member
Reged: 05/06/03
Posts: 172
Loc: Florida, USA
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From what I understand about it, is once you place your order, you get 2 e-mails immediately, one is from veripayment and one is from giga. Both saying things are OK. Yet, I think you are supposed to get a 3rd e-mail, and that one is from Giga, stating when your order was (is) to be shipped and so-on.
If you placed an order on April 29th, it would probably be a good idea to send them an e-mail to find out what your status is.
I think on the night of the 9th or the morning of the 10th, they started their change from veripayment.
There are a couple of other threads stating, that they are now receiving, and they would know for sure, whether that 3rd e-mail is sent out or not.
Sincerely,
Snickers
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snickers
Member
Reged: 05/06/03
Posts: 172
Loc: Florida, USA
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I'll find out this afternoon,
I got a message from VeriPayment  , the 3rd e-mail that a person is supposed to receive. Here's the top portion of the message:
Dear Customer,
This email confirms that your authorized payment transaction # has been captured. (Captured, just means that it has been accepted by GigaPharma and the money received by GigaPharma).
*Note: veripayment.com will appear on your credit card statement!
The bottom portion of the message states:
Business Information:
Business:
Contact E-Mail:
Contact Phone Number:
Shipment Confirmation: PLEASE VERIFY ALL THE SHIPPING INFO BELOW FOR YOUR OWN PROTECTION
Shipment Company: (A certain Shipping Corporation) Express Shipping
Tracking #: (There is a Tracking Number that is listed here)
Date of Shipment: 5/17/2004
Comments: Track it at: (The Express Corporation's Website was listed there)
To DISPUTE any of the shipment information please click here
Please note: You have 30 days from the date of this message to dispute any orders directly with the merchant. If the 30 days have expired, please contact The Veripayment support team directly at
Your Shipping Address: (Shipment Required)
My Address was listed here
If you have questions about this order, please contact
If you have questions about this transaction please contact
Thank you,
The VeriPayment Team
Please do not reply to this e-mail. Mail sent to this address cannot be answered.
The Middle portion of the message stated Info about my order. In other words, what I had ordered on the 13th of May, 2004.
I called the Express Corporation last night when I got the message, just after 7:00pm, because it had not shown up on their Tracking Website, after I looked at the website. Their representative said it takes 24 hours before it shows up on the Tracking Website.
Therefore, I'll find out tonight (that will be 24 hrs), if they, GigaPharma, are sort of getting thing's together once again, so to speak. In other words, if GigaPharma has sent the order. I certainly hope so. I had heard a lot of Good thing's about GigaPharma and hope they have gotten thing's going again.
Hope the time passes Fast Today!!!
Snickers
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snickers
Member
Reged: 05/06/03
Posts: 172
Loc: Florida, USA
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Looked at the Tracking Website and entered the Tracking # and it's on its' way.
Picked up on the 17th and sent out on the 18th (Today) and to arrive in 2 or 3 days, that is, before the weekend.
Called the Express Carrier and they confirmed that arrival time.
I hope all goes well and the order is accounted for when it arrives.
That would be a definite PLUS for GigaPharma!
Sincerely,
Snickers
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snickers
Member
Reged: 05/06/03
Posts: 172
Loc: Florida, USA
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Maybe I posted too much about GigaPharma? Maybe Not?
Yet, here is the Update:
Consignment Destroyed At Customer Request
Called TNT and they said it is supposed to be by customs not customers request.
Destroyed??? Not Detained or Confiscated?
I wonder what was in it????
Not good News About GigaPharma, they will NOT answer any e-mails. Are they as Bad as is being said???
I wonder if they will answer the e-mails that I have sent. Or will they answer any of your e-mails that you have sent?
Will your package be Destroyed, it did not say detained, confiscated, or anything else. Would you want to spend $45 on S/H and that occur.
Is GigaPharma targeted? Their packages?
The questions go on and on. Do you want to take the chance Yet??? It will make a difference if they send me an e-mail and go from there, I guess.
Snickers
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gondola
Member
Reged: 10/27/02
Posts: 101
Loc: UK
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My last order from them came in just 3 business days to Europe, using the cheap shipping! I have emailed them to ask if the cheap option will return - top class outfit in my book so far, haven't found a better OP yet.
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mikevx
Enthusiast
Reged: 02/06/04
Posts: 268
Loc: LV-426
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Quote:
Not good News About GigaPharma, they will NOT answer any e-mails. Are they as Bad as is being said???
No. They have always came through and did many here very well. Could they be targeted? Yes. However, them not replying to emails recently has me concerned. Till this is straightened out I suggest holding off ordering from them.
At least till they start replying to our emails and delivering the more recent orders. Like for Luv714 and Snickers.
--------------------
"cowards die many deaths, the brave only one"
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snickers
Member
Reged: 05/06/03
Posts: 172
Loc: Florida, USA
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Mikevx,
Many Many Thanks for mentioning Luv714 and Snickers. That meant a lot when I looked over it.
Sincerely,
Snickers
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mikevx
Enthusiast
Reged: 02/06/04
Posts: 268
Loc: LV-426
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You're most welcome.
I sent gigapharma a link to this thread saying people are getting concerned and that we all would appreciate a reply explaining what's going on.
Obviously, nothing yet.
***Updated
Just got home and received this email from Gigapharma:
Quote:
We are having lots of problems with our credit card processing company (Veripayment) because they need that we ship goods through couriers as UPS and TNT.
US customs are taking ALL orders and the seizing percentage is increasing each day
So, our only alternative while we look for a credit card processor that allows us to ship goods through regular mail is to offer only bank transference directly to our account as payment method.
We will keep our shopping cart and finally when the customer clicks on Final Checkout, an email will be sent to him with ordering instructions (order amount and bank transfer details).
This way, we will offer only regular mail to the customer, more discreet and easier to pass customs.
Please help to us and tell people in the forums that we apologize for it all.
Thank you very much xxxxx.
Kind regards.
PS: Our website will be ready to accept new orders on Wednesday of next week.
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snickers
Member
Reged: 05/06/03
Posts: 172
Loc: Florida, USA
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I decided to start a new topic (subject line) about GigaPharma. The reason is, they are Working on it!
I started a topic 'Maybe some info about GigaPharma' and listed my experience as I went from the beginning of the order process to when it was Destroyed by Custom's.
In addition, I cross-posted (Cut & Paste) to the Major topic about GigaPharma, that has 8 pages of info, so far.
"That is what I posted in the previous message, here is the rest of the story!!!
The Bank got the $170.00 back from VeriPayment.
As was noted by GigaPharma. They said thing's were in transition from one Credit Card Processor (CCP) to another and that many orders, that had been sent by Express, had been seized, due to the Express Shipment Process. They said they would reverse the charges on my Credit Card and they did and the $170.00 is back in the Bank.
Many Thanks GigaPharma 
In Addition,
The late part, of last week, I received a package. I had no idea who it was from, it was from, GIGAPHARMA!!!
They had sent me a portion of an order that I had placed with them just as they started their transition phase of Credit Cards and Courier's (sp). I had placed the order around the 8th (a couple of weeks ago), yet the next day they declined it, Veripayment declined it, and the Bank never set the money aside for it, because GigaPharma and Veripayment Declined it.
GigaPharma has Not asked for any Payment for the portion that they sent, regular post. Yet, the medication's do expire in July of this year, 2004 (07-2004), yet I am NOT Complaining!
Again, MANY Thanks GigaPharma
I have read about the stories of ordering and not receiving, as well as members wondering whether to order or not. I certainly hope Gigapharma helps to resolve those that have paid. From the sound from the DB Website, GigaPharma, is Swamped with e-mail's and has a Big Task in front of them to provide the assistance that we are accustomed too.
Concerning members, that have not yet ordered, I would wait till the 26th, and see if their Website is ready to go. If we have to wait an extra day or possible a week, we are ALL wanting to order from them and I hope they understand that we would like to order from them.
One member seems to be in contact with GigaPharma and they have posted an e-mail stating that GigaPharma will be ready by the 26th. If not, waiting one (1) more day or week, hopefully, will have provided GigaPharma the necessary time to get thing's up and going.
Though, my experience with GigaPharma, has had some hill's and valley's, I am certain, that GigaPharma wants to be a reputable, legit, reliable, Organization and a Pharmacy that you can count on for the benefit for all of us.
My Many Thanks to GigaPharma for refunding my Money and sending me some medication's.
Sincerely,
Snickers
PS: I apologize in advance, for cross-posting to another subject-title, Yet there are so Many for GigaPharma.
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