DrugBuyers.Com: Youronlinedoctor: Refill process clarification.

Hi everyone,

Geezz I really apologize for not posting for over a week.
No excuses other than Libby and I are swamped with keeping up with transfers to TDI, e-mails and making sure that everyone gets their consults set up as usual.

I want to clarify how to do the transfers:

If you choose Bi-Wise: IMPORTANT: They do not accept South Carolina or Oregon patients. ( TDI Pharmacy can)

With Bi-Wise Pharmacy
1) you can call Bi-Wise directly or e-mail them: 727-343-7400 or e-mail them with your shipping information, shipping preference ( they use Fed ex) and make sure to give let them know your billing information also, name DOB etc.
Then, they contact Woody Pharmacy directly and the process is handled through the two of them.
All refills are available about 5 days prior to refill date and they prefer e-mail for your refills:

With TDI
IMPORTANT: THEY CANNOT SEND TO MISSOURI OR NEVADA( BI-WISE CAN)
You need to call Woody Pharmacy directly: 704-799-6697 or e-mail: and tell them that you want to transfer to TDI. You do not need to call or e-mail Youronlinedoctor to check on the transfer. Woody Pharmacy faxes to us all transfer requests that need to be handled through TDI and they are done the same day as long as we receive them by 3:00-3:30. ALL are sent to TDI IF we receive the request from WOODY"S. If we do not receive the request, we don't know that the transfer needs to be done.
With TDI please register as a new user if you do not have an account already set up with them at: www.tdipharmacy.com

You can place a new order anytime( even before your RX is sent over). Once you are registered just log in, click on new order and scroll down and fill out your shipping billing etc. TDI has a great feature where if your credit card is declined for any reason, you can choose to have it sent to you via COD and your account information will show up once processed at the bottom of the account page. Please make sure to do this with consults and transfers( register on their site and do the new order).
Then you can refill 5 days prior and you just log in and click on "refill order" and your information is there if you need to change it you can or keep the same. Very self explanatory. Their number is: 412-928-0788 if you have any problems with your order etc....
I feel really bad that so many of you have had a hard time with this, and I wish that I could do something to make the transfer process easier on those that have had a hard time but pleaseeee hear me through: Youronlinedoctor cannot just make a transfer without the OK from Woody Pharmacy:
Reason: Your RX MUST be out of the system at Woody Pharmacy before it can go to another pharmacy. If not, you would have the same RX in two places which as you all must know, cannot happen.

However, we do intervene at times but, we( Youronlinedoctor) has NO control over the transfers. I wish we could make it easier for those having a problem.

The consults are going very well and are not difficult like the transfers. WE have been very busy with consults and e-mails and transfers to TDI and I realize that we have not been very available but, we have to get the transfers out as quickly as possible and the consults done.

E-mails are answered throughout the day and once the transfers calm down and the e-mails, we will be more available by phone. WE have only TWO people working, Libby and myself and we are handling over 200 e-mails a day, many consult requests and trying to assist many with their problems with their transfers. WE are doing the best we can with 2 people and again, I apologize about the transfer process.
I know that in some ways we feel that we are responsible to make the transfers go through smoothly HOWEVER, what goes on "behind the scenes" is very very very stressful and I cannot explain because it is too difficult to explain the process but, it takes time.

So, I wanted to first explain the process again, and second apologize to those having problems with transfers.
Their e-mail is:

HOWEVER: CONSULTS ARE BUSINESS AS USUAL AND ARE GOING GREAT SO, PLEASE DON'T THINK THEY ARE CONFUSING !!!
CONSULTS ARE SCHEDULED FOR THE NEXT BUSINESS DAY IF RECEIVED BY 6:00-7:00 P.M. EST. AS ALWAYS, SOME ARE RECEIVED AT MIDNIGHT AND SET UP THE NEXT MORNING :-)
A couple of things I want to mention before ending this message that may be adding to the problems( not all the problems)

1) When a transfer is done and a prescription is NOT received: sometimes ( many times last week), the patient has had an active RX at the pharmacy they chose which of course means you cannot get our RX until the OLD one runs out. Same with BiWise.

2) credit card issues: If your credit card is declined this can hold up your order ( with TDI as mentioned above, you can check the "send order COD etc".

3) Because we have to wait for the transfer request from Woody's for TDI transfers, we cannot do ANYTHING until we receive the fax for each patient. If we don't have it, we cannot do it. That is out of our control. However, we do call Woody's and check on some that have been waiting for a period of time to come through to us.
So, Youronlinedoctor is doing well, we are stressed and working about 12-14 hours per day right now so please do not think that anyone is being ignore on purpose. BUT, we have to get the consults and the TDI Transfers done and that is an entires day job!!!

AS soon as I hear something about when Woody's will be back, you will be told immediately and I will breath a big sigh of relief.

I do appreciate those that have sent us very kind and supportive e-mails, they are VERYYYYY much appreciated!!!

We are still offering 3 refills and for VIP members, the $30 off.

I really do not have time to be on the boards now, just e-mail the website and Libby will be answering e-mails all day long.

Pleaseeee do not request a refill through us though, as mentioned above we cannot take the refill request.

WE wil intervene when we feel needed or we will point you in the right direction!! Woody's phone lines ( as you well know) are very busy as we use the same number but, I do get through after several redials. Best time is later in the morning or afternoon.

We are asking that all patients e-mail the appropriate places or to call if possible because we do not have information about transfers that need to be made until AFTER we have done the TDI patients. WE do NOT have the informtation.

Bi-Wise and TDI are doing their best to get the transfers done and all new consults are being handled quickly.

You must allow 24 hours for a transfer to be processed. ( I know many have had to wait longer) but, please do not point fingers because there is a process and the process is not done in an hour.

Thanks
Kathy and Libby
www.youronlinedoctor.com

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Kathy
YOD