Barryh
Journeyman
Reged: 01/29/04
Posts: 51
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Well I signed up for a consutation during super bowl, dr call today mon, and supossedd to get my meds on weds, so far smooth
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kayleighbear
Member
Reged: 12/01/03
Posts: 102
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Can you tell us if you actually got the #120 count? That is if you ordered hydro.
A friend of mine had a consult today and was told they are not yet prescribing the 120 count.
Thanks,
Kayleighbear
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Norcoww
Norcoworldwide.com
Reged: 10/31/03
Posts: 965
Loc: South East
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Yes we are, but it is between the DR/PA and the patient. This is confidential information that I don't, and shouldn't, have access to.
Thanks,
-Chris
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http://www.norcoworldwide.com
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fiachat
Member
Reged: 11/19/02
Posts: 143
Loc: SoCal
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Tell me, what is the deal with your personnel calling an hour and a half before the scheduled time of consult, and then not being available when I return this call? I always assume that when your organization gives me a specific time to expect it's call then it will at least be close to that time. Now what should I expect? I have paid my fee and have no consult as promised for today, even though I was available during the time set by you.
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Barryh
Journeyman
Reged: 01/29/04
Posts: 51
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My consutation was for 2-3 and the doc called at 3:05 i ordered 60 hydro, since thats all i need for my problem, i want to see how smooth it goes, i also have my tracking # now but it doesnt work on fedex ssite yet, too early i guess
Edited by Barryh (02/02/04 02:41 PM)
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Norcoww
Norcoworldwide.com
Reged: 10/31/03
Posts: 965
Loc: South East
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Hi Fiat,
Let me have your name via PM. Drs. are trying to get things done early, so everyone's scripts get to the pharm before end of day.
I happy to help, if I can, just send me your name in a PM.
Thanks,
-Chris
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http://www.norcoworldwide.com
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Norcoww
Norcoworldwide.com
Reged: 10/31/03
Posts: 965
Loc: South East
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Your tracking should work in a while, let me know if you need any help, or it doesn't work for you.
-Chris
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http://www.norcoworldwide.com
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fiachat
Member
Reged: 11/19/02
Posts: 143
Loc: SoCal
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Thank you, but all is well now. I received a call and spoke with someone who took care of it. It's just that I always make every effort to be available when an appointment is made and had every intention of doing so today. I didn't quite know what to make of the fact that I was called outside of the scheduled time.
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Norcoww
Norcoworldwide.com
Reged: 10/31/03
Posts: 965
Loc: South East
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Hi Fiat,
I apologize, for the time mix-up. I am really pushing everyone here; I know that many of the Monday consults were made on Sunday (Talk about taking the customer by surprise!), we don't want to fall behind; hence the early call.
Sorry again, and let me know if you need any help. Feel free to PM me personally.
Thanks,
-Chris
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http://www.norcoworldwide.com
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summer
Veteran
Reged: 05/21/02
Posts: 563
Loc: East Coast
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Once again, Chris proves himself to be proffessional and invauable to us all. Like I've said before and will continue to say, they just keep getting better by the day.
Thank you Chris, Kimberly and the rest of your wonderful staff for being good to us all through our mistakes, misconceptions, problems and your unbelievable ability to solve those problems on the spot. You guys rock!!!!!!!!!!!!!
Summer
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Barryh
Journeyman
Reged: 01/29/04
Posts: 51
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Well Tracking # i was given doesnt work, Chris is gonna check for me on tue to see what happened, these things happen, we'll see
Edited by Barryh (02/02/04 07:41 PM)
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kayleighbear
Member
Reged: 12/01/03
Posts: 102
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My friend told me that the dr said that it was a "premature announcement" and that they were not prescribing ANYONE #120. Has anyone ordered from here and gotten that much?
Thanks,
Kayleighbear
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Norcoww
Norcoworldwide.com
Reged: 10/31/03
Posts: 965
Loc: South East
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I have been waiting for you Kayleigh,
Here's the 'real' deal; I posted to DB 3 days earlier than I did to anybody else, so that the DB community could be consulted before anyone else: if you have a consult, and the DR/PA thinks it viable he will recommend the 120ct.
-Chris
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http://www.norcoworldwide.com
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kayleighbear
Member
Reged: 12/01/03
Posts: 102
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Thanks for the prompt reply Chris!
I wanted to set up a consult, but was a little worried about the information I had received. I have plenty of records, so hopefully, they won't have a problem prescribing the #120.
Thanks again,
Kayleighbear
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Norcoww
Norcoworldwide.com
Reged: 10/31/03
Posts: 965
Loc: South East
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Barry-
Been watching all night; It works, go check please. Fedex is about 3 hours later than usual; I have been sweating it all night; but it is there!
-Chris
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http://www.norcoworldwide.com
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Barryh
Journeyman
Reged: 01/29/04
Posts: 51
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Chris!! you da man!!! it's been shippped, you rawk. thanks
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Norcoww
Norcoworldwide.com
Reged: 10/31/03
Posts: 965
Loc: South East
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I am half asleep with my trusting laptop. Let me know if you need anything else. I know you have the day off Wed. so just keep your eye on that tracking number (I will also).
-Chris
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http://www.norcoworldwide.com
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Barryh
Journeyman
Reged: 01/29/04
Posts: 51
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Just wanted to say so far i'm very impressed with nww, consult went smooth, pharmacy filled order and they are now at my towns airport fedex , should get them tommorrow, this was my 1st op experience so i was nervious about doing this, but so far so good
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JOJOM
Banned for off topic discussions, confronting mods in public, and being unpolite to members and mods
Reged: 08/16/03
Posts: 358
Loc: Yankee
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I am having so much trouble with Norco-medication, I need to just cancel with them and go with you, I should have never ordered with them.......
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Nothing makes a woman more beautiful than the belief she is beautiful.
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EMJ
Old Hand
Reged: 12/20/01
Posts: 471
Loc: Southeast US
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Chris, I am one of the lucky ones and have never had a problem with NWW. But, I am so grateful you are here for all of us. Just wanted to let you know how much we appreciate everything. EMJ 
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I'm on the move to get past "Old Hand"
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Dasani
Enthusiast
Reged: 10/29/03
Posts: 286
Loc: FL
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Chris and NWW have definitely raised the bar for customer service and OP's in general. Why would someone do business with anyone else when you have the CEO right here on DB interacting with us and getting these unforseen problems fixed immediately if not sooner. Assuming that the med prices and shipping fees are comparable to others, I wouldn't dare use another OP unless NWW's prices were way off the board, which they are not. And even then, I would still consider paying a premium for the added customer service and a CEO that cares about his customers. I know the holidays were a fiasco, but then again, alot of other companies ran into snags as well, but I don't see their CEO stepping up to the plate and apologizing for something that was really out of his control. I said it once and I'll say it again. THAT TAKES SOME SET OF STONES!!! Bravo, Chris.
(Now I'll take you up on that free consult you offered me to say all that nice stuff about you...JUST JOKING!!!!)See ya.
C
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Barryh
Journeyman
Reged: 01/29/04
Posts: 51
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Just wanted to say that i got my meds today, all 60 were there. I will definetly use nww again
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Norcoww
Norcoworldwide.com
Reged: 10/31/03
Posts: 965
Loc: South East
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Hi Barry, are you having a nice day off? Glad you got your meds? All 60
-Chris
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http://www.norcoworldwide.com
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Barryh
Journeyman
Reged: 01/29/04
Posts: 51
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Chris, just another post to say how happy I am with NWW, its been so smooth. I have enough pain without having to worry about my pain meds. all i can say is NWW Rawks!!, heh. keep up the good work, oh yeah chris, one more thing, when i fax my medical records in ,should i fax in a photo id too
Edited by Barryh (02/05/04 06:41 PM)
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