cherokeereb
Member
Reged: 05/08/03
Posts: 123
Loc: Southeast
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I finally talked my husband into going the OP route. After suffering for 5 years he had enough. While he was on the phone with the DR our connection was cut. There is no caller ID phone # and he can't get through to NWW. The Dr got all the important info. What to do next? I'm really hoping someone at NWW sees this and answers. Please help someone.
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Sky_Queen
Fly Girl
Reged: 12/03/02
Posts: 1968
Loc: Texas
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Chris *might* see this post but you should go post this on one of the ongoing NWW threads that Chris reads every day or just send him a PM and tell him, he'll take care of you.
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summer
Veteran
Reged: 05/21/02
Posts: 563
Loc: East Coast
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Chris is out of the office and will not be available to the computor today. PLEASE call Kimberly at NWW-863-294-9551, she'll reconnect you with the Dr and she'll take care of it all.
Chris will be back on this evening when his meetings are done-
Summer
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cherokeereb
Member
Reged: 05/08/03
Posts: 123
Loc: Southeast
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Thanks for the help guys but can't get anyone on the phone there. Also can't leave a message because it say no mailboxes. Have tried at CS and at missed consults.
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Sky_Queen
Fly Girl
Reged: 12/03/02
Posts: 1968
Loc: Texas
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Summer is right - I just read a post on one of those other threads that he would be back tonight around 5 PM - so I would keep trying to call and in the mean time send Chris at NWW a PM so he has it when he gets back tonight. You might get through before that though if you keep trying. I know that's so frustrating!
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yawkaw3
Pooh-Bah

Reged: 03/22/03
Posts: 1193
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I would email them to say that the doctor got all the important info and ask if the script was written, explaining your situation.
And keep calling them- I know it's frustrating.
Edit: And another thing I thought of- maybe if he didn't have enough information, the doctor would've called back??? Maybe it's all ok and that's why he didn't call back, dunno.
-yawkaw
Edited by yawkaw3 (02/05/04 09:07 AM)
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kcmom
Enthusiast
Reged: 09/19/03
Posts: 227
Loc: Missouri
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Well you would know if he got all the info he needed cause they usually will instantly send you an email receipt for the meds you ordered. Have you checked?? Just a thought.
-Kari
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cherokeereb
Member
Reged: 05/08/03
Posts: 123
Loc: Southeast
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You guys are so great with all the ideas. I really appreciate it. He finally got through to them. Seems they are having some phone problems which was why there was trouble getting them. They came through! Again thanks for the help and thanks to NWW. 
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