JOJOM
Banned for off topic discussions, confronting mods in public, and being unpolite to members and mods
Reged: 08/16/03
Posts: 358
Loc: Yankee
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I am very pissed, I faxed my records and even received a confirmation from my Fax machine and this place still sayd I have no refills available??? I just sent Rocky a PM, he better come through for me. I heard it was a problem getting refills from this place. I did not just spend almost 200.00 to get 90 and nothing else ):
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Nothing makes a woman more beautiful than the belief she is beautiful.
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meowsie
Member
Reged: 12/16/03
Posts: 181
Loc: MA
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I have said this before, but I will say it again in case you missed it. Online scripts (or norco medication, same place) has some kind of problem approving medical records; they just take a VERY long time to get it done. It will, EVENTUALLY get done, I had to wait a week, I know people who had to wait longer, but once you get past that their service is good. When they finally get your records approved (this seems to get done quicker if you have the patience to hold for a while and argue with cs for a while, they will say there is nothing they can do, but it seems to speed things up anyway) they will automatically charge your card the next day around 3 am and fill and ship your meds the same day. I too was really aggravated with them when i was trying to get my first refill, but I just got my last refill today and it went perfectly. They sent me an email that my refill was due on the 24th so I could make any shipping or billing changes ahead of time, charged my card at 3 am on the due day, and filled and shipped it same day (sat) and I got it right on time today. I know what you are going through and I don't know why they have so much trouble getting to the records in a timely manner, but I hope it helps to know that they WILL come through, just not quickly, on the upside, the last refill went so well that I am considering staying with them, as long as I don't have to send in my records again, that really seems to be the only problem with them. Sorry to go on, I just wanted you to know that they aren't crooks, they just have to straighten out a few kinks, get through this and give them another chance when it's time for your last refill.
PS Rocky should get back to you by pm, but he often takes a while to do that, at least 3 days in my experience, best to just call if you can, and be VERY insistent! Hope this helps!
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voyager
Old Hand
Reged: 04/17/03
Posts: 415
Loc: United States Virgin Islands
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My suggestion is to go with an OP that has a PROVEN record of service. Why would anyone want to waste their precious time and aggrivation on this organization (the same one that USED TO BE MEDS 123 a RAN OFF WITH SO MANY PEOPLES MONEY)?
They were a problem then and CONTINUE to be a problem now!! 
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Rocky_ONC
Online-Scripts / Norco-Medication
Reged: 12/11/03
Posts: 81
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Actually voyager, we're not meds123 nor are we the same company as them.
jojom, when you get the chance you have mail (pm that is).
meowsie, thank you for your supportive words and I sincerely apologize about the delay with my reply to you.
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www.Online-Scripts.com
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longshank
Journeyman
Reged: 02/17/03
Posts: 54
Loc: United States
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It sounds exactly like Meds123, they used to take forever to get your medical records approved for your first refill on your medication. I had to fax in recors five times to them.
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samw420
Member
Reged: 12/19/01
Posts: 142
Loc: NYC Metro Area
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Quote:
My suggestion is to go with an OP that has a PROVEN record of service. Why would anyone want to waste their precious time and aggrivation on this organization.
I agree with you 100%. There are several other OP's on this board with impeccable reputations. I cannot fathom why anyone would share their personal medical history and information such as SSN with a company that is anything less than professional and reputable.
I have no personal experience with this company, so I won't go so far as to say anything bad about them, however I have seen a few negative posts. Until their status is clarified and they are deemed to be an honest and professional organization, why risk your money, identity, and private information?
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SW
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Boobetty
Veteran
Reged: 12/30/01
Posts: 637
Loc: The windy City...Boo:)
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I have some experience with this company and sent them my records..they still say they did not get them. I am not willing to resend all of my personall information because who's hands are they going into...I have asked for help and do not want my refill due to money till Friday anyway but still seems to me that they should be caught up by now and my questions should be answered in a timeley manner....what ever...moving on...sick of the whole thing...one time deal I guess...Boo PS...Diffrerent med from them alltogether...Boo
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living with pain is not living at all.  Boo
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JOJOM
Banned for off topic discussions, confronting mods in public, and being unpolite to members and mods
Reged: 08/16/03
Posts: 358
Loc: Yankee
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Hi,
I faxed them 3 times, and I even PM rocky as he said to do to confirm he has received them and my refill will go out Tommorow as planned. I am too worried about the hands they are in??? If I am faxing them and no one is getting them, where are they??? I really hope Rocky helps me on this because its not my fault and I deserve my 2 refills like every other place gives ):
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Nothing makes a woman more beautiful than the belief she is beautiful.
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JOJOM
Banned for off topic discussions, confronting mods in public, and being unpolite to members and mods
Reged: 08/16/03
Posts: 358
Loc: Yankee
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I finally spoke to Customer Service and they said" We did receive them, BUT the Dr. will not be in till Friday" I say, so I am supposed to suffer because I faxed 3 times, so this not my fault, she said we will see what we can do??? I PM Rocky again so I really hope he helps me out! I will keep you all updated!
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Nothing makes a woman more beautiful than the belief she is beautiful.
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malibu76
Journeyman
Reged: 10/01/02
Posts: 50
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In a nutshell I will advise you to use Y.O.D. They have great service. They are having some problems with one of their Pharmacys "Woodys" but they still have TDI Pharmacy and they ship out overnight. I did my 2nd consult on Monday of last week and had meds in hand on Tuesday at noon. I am a firm supporter of YOD and I think you will find many , many more YOD Fans.
Hope everything works out well for you,
MB
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Boobetty
Veteran
Reged: 12/30/01
Posts: 637
Loc: The windy City...Boo:)
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 I have a few questions on this OP...don't they know that you need to have your meds in 30 days, depending on the med...Norco-med gives away the name but faxing them three times...heck I can't even fax them once without them losing the paperwork... Rocky has his work cut out for him and I just wonder about this place...probley the previouse poster is right...so sad that most of us chronic and panic people can't play basketball..the hoops are to high....thanks Norco-meds...Boo
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living with pain is not living at all. Boo
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JOJOM
Banned for off topic discussions, confronting mods in public, and being unpolite to members and mods
Reged: 08/16/03
Posts: 358
Loc: Yankee
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I know, Rocky is helping me, but if my meds do not get shipped Tomorrow, I will be suffering and its not right.
I paid them good money and I feel like it was all for nothing but a one time excellent experience
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Nothing makes a woman more beautiful than the belief she is beautiful.
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Boobetty
Veteran
Reged: 12/30/01
Posts: 637
Loc: The windy City...Boo:)
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I am in the same boat...I think that they just take the first of your money and then that is it...some people get lucky and some like us do not...so sorry your having problems...welcome to the club...Boo
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living with pain is not living at all. Boo
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JOJOM
Banned for off topic discussions, confronting mods in public, and being unpolite to members and mods
Reged: 08/16/03
Posts: 358
Loc: Yankee
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WELL,
ROCKY SAID HE WAS GOING TO GET IN TOUCH WITH THE DR LAST NIGHT, I CALLED CUSTOMER SERVICE AND THEY SAID MY ORDER CANNOT GO UNLESS HE APPROVES IT, ROCKY THAT IS...
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Nothing makes a woman more beautiful than the belief she is beautiful.
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Boobetty
Veteran
Reged: 12/30/01
Posts: 637
Loc: The windy City...Boo:)
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Rocky, hum...I have IMd him to death to try to get answers on why my records have not been recieved after sending them three times...I would like to use C.O.D as well...I am not sure why he can get ahold of a doc and what is with the people that are dioing the records are up to....I hate to say it but too me it looks like a one hit wonder..sorry Rocky I am just plain sick and tired of paying over $200 for a measley 90 pills, first off it's not fair and second you should make it a mandatory thing on the first consult so that this is not a problem...jmho..I am going to give this till Friday then I will take my biz someplace else that will answer my questions and help in the matter...I should have just stayed with mvw for this med as well...oh well..we live and learn...Boo ps..JOJO...could happen for you at least..mine was due on the 30th...what does tha tell you...
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living with pain is not living at all. Boo
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JOJOM
Banned for off topic discussions, confronting mods in public, and being unpolite to members and mods
Reged: 08/16/03
Posts: 358
Loc: Yankee
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I sure do hope they did not charge me if they are not even sending it out Today, I will cancel and go somewhere else like NWW where the service is better, I am sorry to Rocky but how hard could it be to get the Dr, you use on the phone? Customer service was not nice and they said you will have to wait until Friday? I will have to just cancle with you. Please do not charge my card, I will dispute the charges immediately
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Nothing makes a woman more beautiful than the belief she is beautiful.
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lovely11
Board Addict
Reged: 01/03/04
Posts: 336
Loc: With my dog at my side
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In defense of this OP. My order came as promised when I had my consult. My refill came as promised when it was due. My records were received by OLS and it was posted as such on their website. I'm not sure why everyone is having such problems out of this OP. I've just not had the same issues. The only problem I did have was that I was charged for Saturday delivery ($33!!) but did not receive Saturday delivery nor did I request it. I'm going to give Rocky the benefit here and say I'm confident it's something he will get worked out for me.
I'm sorry folks are having such a time here. I've had a good experience and wanted to post such on this thread.
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Lovely - devout dog lover
I wish I were half as good as my dog thinks I am.
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Boobetty
Veteran
Reged: 12/30/01
Posts: 637
Loc: The windy City...Boo:)
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Well I just spoke with CS...they state that they do not take COD...well they took my husbands credit card the first time they did the CS/meds ect....now they want a copy and Best if kept off the board..just like AAAA...well I am moving on...good luck JoJo...some of us don't work and don't have credit cards and there aer places that will alow you to have a money order same as cash....won't use them ..they took my money at the first and ran with it ....Boo
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living with pain is not living at all. Boo
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JOJOM
Banned for off topic discussions, confronting mods in public, and being unpolite to members and mods
Reged: 08/16/03
Posts: 358
Loc: Yankee
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I already sent an email to Customer Service saying cancel my account and DO NOT CHARGE ME! I am fed up at this point and Rocky has not even responded all day to me so thats it with them, I am not wasting anymore time and frustration with them. I am glad it worked out for you above, they claimed to have never received my records until yesterday , yeah right....
Unless my order arrives Tomorrow, I highly doubt it will- do not even bother sending it
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Nothing makes a woman more beautiful than the belief she is beautiful.
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JOJOM
Banned for off topic discussions, confronting mods in public, and being unpolite to members and mods
Reged: 08/16/03
Posts: 358
Loc: Yankee
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I called them as well, they said once I cancel I will not get my refills, oh well I am not getting them now, I am going with NWW.
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Nothing makes a woman more beautiful than the belief she is beautiful.
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Boobetty
Veteran
Reged: 12/30/01
Posts: 637
Loc: The windy City...Boo:)
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Don't worry about it JOJO you'll have your meds in a jiffy if you read the threads from this company...my big deal is the Credit card, my husbands,..oh they took it from me on the consult but now for refill they will not...well as far as I am concerned my records are probley with that credit card as well...NO MORE NORCO-MED for me...thought they would be a nice company to deal with....Boo
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living with pain is not living at all. Boo
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JOJOM
Banned for off topic discussions, confronting mods in public, and being unpolite to members and mods
Reged: 08/16/03
Posts: 358
Loc: Yankee
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Hi,
I just wanted to update that I did have a consult with NWW Today and it went great. I have to say Rocky is helping me and he put my account on hold so in the future when I am done here I can get the refills I paid for and DESERVE! I think I was a bit harsh in calling customer service and being , well not very nice. I am usually extra nice to Customer Service beause that is what I did for years so I know how hard it can be to have a nasty customer.
I was just so frustrated at that point and it was not there fault, they cannot control the refill process without the Dr. I do think they need a little bit more structure, like where are records we faxed them???? They did receive mine after the 3rd try, but the other two times???
NWW confirmed over the phone with me and never said they did not receive them. They even said it was better than most because I just had complete blood work in Oct. so it shows all my vital signs are trucking away...
Just had to vent a little, hey Boo is Rocky helping you still with the refill situation?
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Nothing makes a woman more beautiful than the belief she is beautiful.
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thor4mn
Stranger
Reged: 07/20/02
Posts: 18
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I faxed my records Monday night and they went through. I called CS on Tue. and was told that the Dr. was out until Friday so I would have to wait until then to get them approved. Thur. website says my records have been received and that my refill is in shipping! I guess the Dr. got back early and I should have them Friday!
Thor
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