aa2
Stranger
Reged: 07/17/03
Posts: 15
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HELLO. I am currently having a bad experience with pharmacyonline.com.au which is rapidly turning into a "nightmare." Any comments or suggestions of help will be appreciated. I ordered from this IOP on November 6, 2003. As of December 21, 2003, I have NOT received my order. This has been a wait of over six (6) weeks. I have been communicating with my contact at the pharmacy and have been reassured several times to continue waiting for the parcel. My e-mails to the pharmacy and the replies have all been pleasant. However; I explained in my last e-mail to them that I expected them to reship my order since there was no "proof of mailing" nor a tracking number. I was sent the following message: We do not have any idea where your parcel is.
We will check with US Postal Services and Customs to check the status of your goods. This may lead to US Customs contacting you. But that is the only way we can track down your goods, and investigate what happened to your parcel. We cannot do this investigation ourselves. However, as we are customers of Australia Post, we will fill up a complaint form about your missing parcel. This will lead Aus Post to investigate what happened to your order. In order for them to do that, Aus Post will contact your customs to know what happened to your parcel.
We Filled up the complaint form today, and tomorrow we will be handing it to Australia Post, as for today, everything is already closed.
Needless to say, this is a "turn of events" that I don't like at all! Of course, I want the merchandise I paid for and I am curious as to what happened to my parcel. BUT...I don't want U.S. Customs involved!! Frankly, I find it odd that pharmacyonline.com.au would do this. I am SURE that they know that some of the medications they are offering could cause their U.S. customers some problems with customs. So, why would this IOP want to give out customer information, including WHAT WAS ORDERED to US. Customs in some attempt to "track a package." I mean, despite the fact that I DON'T want U.S. Customs to know ANYTHING about me or my order, what possible information could pharmacyonline.com.au give to U.S. Customs to "track" my package?! After all, U.S. Customs is NOT in the business of tracking delivery of packages. This IOP must know that getting my U.S. Customs involved will only be a negative experience for me. Why would they want to cause a customer problems with customs? By the way, all of this "hell" is over an order for two (2) 48 ct. packages of "that OTC" ibuprofen combination. WHAT DO I DO? HELP!!!
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Horace
Journeyman
Reged: 11/22/03
Posts: 81
Loc: Earth
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The fact that they are contacting US Customs sounds rather dubious to me. Did you pay with a credit card? If so, you may want to dispute charges. This notion of waiting -- the fact that they've told you to wait, and have been "stringing you along" (if indeed that is what they've been doing) doesn't sound right.
Just surmising....
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pickles
Journeyman
Reged: 11/09/03
Posts: 55
Loc: Indiana
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Personally,i believe they're using "scare tactics" so you will drop your complaint!No telling how many people they've used this word-for-word exact reply e-mail on.Think about it.This bites,even our suppliers are making us, "fellow drugbuyers",feel we are committing crimes.
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aa2
Stranger
Reged: 07/17/03
Posts: 15
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Yes, I did use a credit card to pay for my purchase. But, I did want to wait for the pharmacy's response to the non-delivery of my order before initiating a "chargeback." I just didn't expect the response I received. Look, I am willing to forget about this very small order and take the loss-if it means avoiding customs/legal problems. But, my package could have been truly "lost" in shipment-I mean, the problem could be with Australian Post, for example. The pharmacy didn't even suggest THAT as a possibility. The implication was that the problem was with U.S. Customs-not even the U.S. Postal Service. At any rate, contacting U.S. Customs can't be a positive step in any sense. It won't help me or the pharmacy to locate my package. It will only serve to cause me trouble, I fear. It's funny they warn me that tracing my parcel may mean contact from my U.S. Customs. I mean, what INFORMATION is on the complaint form the pharmacy is filing? Would the pharmacy actually send a form that would be given to U.S. Customs that says basically, "We have sent a U.S. scheduled substance to a customer in the U.S. and here is the name, address, and credit card number of the customer. Do you have the package?" That is a FRIGHTENING thought! Has ANYONE here experienced this scenario from this IOP or any other IOP?
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Dante6677
Member
Reged: 08/14/03
Posts: 137
Loc: Fl. Panhandle
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I would tell them to just forget about the order, witch is what they want to hear, and then DEFINITLY do a charge back. Dont let them get away with your $. they will keep doing this to others.
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Pinkie
Member
Reged: 09/24/03
Posts: 113
Loc: New England
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I had/am having a similar experience with them. I used to order from them, no problem. But this past summer a couple of orders got confiscated by customs (I got love letters), so I stopped. One order was under $100 so they said it was not insured. One was over $100 so they said they would put in for an insurance claim, and I said fine. I checked back every month or so, and they said it takes a long time. About two months ago I got a letter (I THINK from AU Post) on which I checked that I never received the product. I emailed again last month and asked what happened. THEN she told me that the insurance will only work if the order was truly lost and not confiscated by Customs and that the postal systems were checking into that. Well, DUH, I knew AND they knew that the order WAS seized by Customs, so I would have told them if that is the only way to go, then forget the claim!
In any case, I'm not really worried about it. I think what will happen as the wheels slowly turn is that the Aussie Post will learn that the order was seized, the claim will be denied, and that will be the end of it. I hope.
I don't think that just because Customs is being questioned that it will make them "go after us" which they ordinarily do not do. So don't worry!
I don't think it is worth ordering from this place any more, in my experience.
Pinkie
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qbird
material girl
Reged: 09/02/02
Posts: 841
Loc: USA
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My advice to anyone would be to avoid this op. They used to be wonderful, but there are people getting into trouble using them. Customs is def on them.
Also to the above poster they just don't want to reship, that is why you got that response. I would not fret until something if anything happens. But I would just let it go and take the loss or you could end up in hot water if you keep pushing.
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Pinkie
Member
Reged: 09/24/03
Posts: 113
Loc: New England
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You are right...I am done with it and them. I never would have agreed to them putting in an insurance claim if I knew it would not be covered if the product was seized...I knew and they knew the product was seized, so why they even put it in (without explaining it to me) is beyond me. Pinkie
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badass12
Stranger
Reged: 01/26/03
Posts: 24
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Shouldn't these people be put on the "avoid" list?
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aa2
Stranger
Reged: 07/17/03
Posts: 15
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Thanks, everyone for all the replies I have received so far. The problem now is that I have stopped receiving the almost immediate e-mail replies from the pharmacy. Yes, I just want to forget this order (and this IOP!) but I haven't been able to contact them since they said they were filing an inquiry form. I DO want to know what information is on the form they have sent-and, if they haven't actually sent it-I want them to forget about it. I'm concerned that they have actually identified what I ordered-which is frankly, NO ONE'S business despite the situation; even it were a bottle of plain ol' generic aspirin! Also, wouldn't informing U.S. Customs that a package of "OTC ibuprofen combination tablets" had been shipped to the U.S. be a problem for the PHARMACY as well as me? Why would they want to "red-flag" themselves with U.S. Customs? It does seem like a "scare tactic," just a way to "get rid" of my complaint of non-delivery. But, I don't want to be "smug" about it. They could very well cause me trouble, right? It is ridiculous that I have to worry about this now during the holiday season. At any rate, it is a shame that this is the type of customer service this IOP provides. They should just reship or offer to refund my money (only US$25.00), I think. If they are "losing" packages on a regular basis, then they should look into changing their method of shipment or insuring their packages. I mean, it isn't exactly Kosher if they are taking customer's money if they KNOW that those customers will likely NOT receive the merchandise. I ordered in good faith. I just hope my good faith doesn't "land me in hot water" as was suggested in the previous post! It's no fun being burned...
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Whatsnew
Enthusiast
Reged: 09/27/03
Posts: 205
Loc: S.E. USA
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I agree, they should definately be blacklisted!!
D
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DBs member since Feb. '03
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henry1
Enthusiast
Reged: 10/08/03
Posts: 290
Loc: North Central USA
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They cannot cause you any trouble. Do a chargeback, forget all about this IOP, and enjoy your holidays.
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treading the backward path...
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opie_waan
Member
Reged: 12/19/01
Posts: 185
Loc: Philly
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That's a shame- These guys used to be really good and fast. I would drop them like a hot potato.
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