cw91774
Newbie
Reged: 07/25/03
Posts: 25
Loc: South
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i'm having problems with them. i can't get through on the phone and no one is emailing me back. i have one refill left that was due on wednesday, and no refill in hand, no emails, no nothing. anyone have any advice on the situation here at this reliable and inexpensive OP? i know i shouldn't look a gift horse in the mouth, but........
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Dasani
Enthusiast
Reged: 10/29/03
Posts: 286
Loc: FL
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I've always been able to phone them and get right through. I'm shocked at the fact they aren't answering their phones. My advice, keep trying until you get some resolve.
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cw91774
Newbie
Reged: 07/25/03
Posts: 25
Loc: South
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i know, me too. i feel that they have to be having some sort of problem.
when i called on wed, i spoke to someone on the phone and she said "i cannot look that information up." but, when i have spoken to people in the past, i always received answers.
i'll take your advice and call again, again, and again.
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roxeanne
Enthusiast
Reged: 02/24/02
Posts: 202
Loc: I Come From Mars!
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I have spoken with them several times over the last few days. In fact I just had a consult with their new Dr. on Monday. 
It can be hard to get through to them on the phone sometimes. Here is my advice on how to reach them:
1. They are easiest to reach, in the morning, before the pharmacy starts sending over all the rx's that were filled that day. Call them am. They open @ 8:30am EST
2. When you call them, a computerized telephone system always answers. When it picks up simply dial 0. This will put you in quene for a cust. svc. rep.
3. Don't leave them voice messages. In my experience, they never seem to call back. The phone system will only put you on hold for a few minutes, after which the voil mail box comes on. When this happens, just dial zero again. It will put you back in quene. Continue this cycle until you get through to a rep. If you call in the morning, it shouldn't take that long to get through.
4. Also, they don't seem to respond very well to email. Again, you just have to call them. Sometimes in the afternoon the line is busy, but if you keep redialing you will get through, as long as it is before 4:30pm EST, which is when they close.
In my opinion, Ephy is the best OP out there, and they are the undisputed cheapest OP, period. But as far as your refill goes, don't request your refill on their web site. If you do, chances are you'll never receive it. You have to call them and talk to a live person. The computer on their phone system will tell you to press 1 if you're requesting a refill, but disreguard that. If you press 1, you can only leave a voice message. Like I said, just press zero and you will eventually get through.
PS: Julie, one of their cust. svc. reps. is very nice and helpful. Tom, the manager, is also very helpful.
Edited by roxeanne (12/12/03 03:27 PM)
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Whatsnew
Enthusiast
Reged: 09/27/03
Posts: 205
Loc: S.E. USA
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Roxeanne, very nice signature line! Everyone should heed that advice (not just on this board).
D
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DBs member since Feb. '03
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tray1
Enthusiast
Reged: 11/22/03
Posts: 241
Loc: US
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Roxeanne,
I completely agree with you, They are easy to get thru to in the am, I called twice this morning and got right thru. I had my first consult with them on Thursday and every one I have dealt with at Ephy have been great including the Dr. I am presently waiting for my tracking number. Thank you and the other members that have posted about this pharmacy, it has made my choice very uncomplicated. This board has been such a big help to me and I appreciate all the members that post, I have been diagnosed with two herniated discs (Lumbar and Cervical) and have been in agonizing pain, My heart goes out to all you CPers out there, I hope that my issue will get resolved and that I dont join your ranks.....I have had severe pain for about a month now and I just dont know how all you people deal with it for such long amounts of time .....Happy and hopefully pain free Holidays to you all!!! 
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Anonymous
Unregistered
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Last time I dealt with them I sent over a refill request then called and left a message on their voice mail and viola it worked. They never called back or answered my email. I just got a tracking number and meds. Hope this helps...
Train 
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hoop123
Enthusiast
Reged: 12/14/01
Posts: 258
Loc: New York
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From all of you're posts they sound like a great op. Does anyone know what pharmacy they use.
Thank you.
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qwrt
Journeyman
Reged: 12/09/03
Posts: 60
Loc: USA
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Hello I'm new here...
Does anyone know what the prices are for Xanax (generic 1mg) from Ephy? The consultation fee really can't be beat, but I am nervous that the meds will be expensive.
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eelrm
Veteran
Reged: 12/30/02
Posts: 671
Loc: East Coast
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roxaenne-I'm glad you are happy with ephy, but I have to disagree on them being the best op out there. Considering all the hoops you have to go through to get a hold of them, the special steps you have to go through to get a refill, don't call after such and such a time or before such and such a time,they don't return messages left, etc. etc.
I can assure any newbies reading this this is NOT the best OP out there. There are several other OP's who are much easier to work with, where you don't have to follow all these guidelines just to get a hold of them or to simply get your meds. And you don't have to wait a week for a consult, or wonder when or if the Dr will call, etc, etc, etc. I want a place where the DR calls me (or me him/her) at the appointed time, so I'm not frittering away, frittering away I say, my whole day.
The only thing ephy has going for them is the $45 consult fee. It's not worth the aggravation to me at least to save $50, and have the added stress not to mention the wasted time. I'll pay the extra $50 and know my meds will be here 24 hrs after my consult, which will be scheduled no later than the next day after I sign up (often the same day), and I can call (and a live person actually answers the phone) and order my refill and have it the next day, and even get #120 to boot!
EPHY is a slip shod operation at best. Sure, you have a good chance (not great) of eventually getting a consult and eventually getting your meds, and eventually getting your refills ( but don't run out in case you can't get someone to answer the phone or never call you back), but I say again, is it worth it, with so many top notch OP's out there? 
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Steffie
Member
Reged: 04/11/02
Posts: 121
Loc: Southwest
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And they were great, until I had my last consultation with them, received my meds, but with no refills listed on the bottle. I'm so used to getting refills, I never thought to ask this time. But when I received my prescription, I also received a statement that the pharmacy wanted me to sign and return, stating that I would not get meds anywhere else and they are for my personal use. I sent it back 2 weeks ago, and I'm going to call on Monday. Maybe they were waiting to get back my signed statement???? Has this happened to anyone else?
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roxeanne
Enthusiast
Reged: 02/24/02
Posts: 202
Loc: I Come From Mars!
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First of all it's a $75 savings over most of the other so called "top notch" OPs everyone talks about. I have used these other "top notch" OPs before, and I don't think they are so "top notch."
The first time I used Ephy I entered the new patient order form on their web site, faxed my records about 30 minutes later, called cust. svc in about another 30 minutes, and immediately had my consult with Dr. D. Had meds in hand the next day.
However, Dr. D. seems to have vanished. Ephy, unlike one of the other "top notch" OPs who used Dr. D. (AAA to be specific), continued to help their customers by promptly refilling their scripts. It did take them a few weeks to get over loosing their only Dr., but unlike the supposed "top notch" OP, they got another Dr., instead of shutting their operation down altogether.
As anyone can imagine, losing your only Dr. and not being able to get a reliable new Dr. for a few weeks has a tendeny to get everything backed up. So many people on this board seem to have absolutely no patience. I understood that Ephy was going through a transition, and that it would take them some time to get things under control.
They seem to just now be getting caught up, and I predict that their service will be just as quick as it use to be in the very near future.
I have tried to take a stand against all the people who continually seem to bash Ephy. They are a good OP. The people who work there are just as nice as can be when I call. When I was using NWW, I thought they were a good service, but, whenever I had to call them with a question, they were as rude as anything to me on the telephone.
I'm glad I have finally found an OP that treat its patients with courtesy and doesn't exploit them with price gouging.
Maybe some people have unlimited amounts of money and an extra $75 is nothing to them; however, for the rest of us on a limited budget, finding Ephy was a miracle. Many of us cannot afford these outrageous $120+ consult fees, and without Ephy we would just have to live our lives pain.
 DID YOU HEAR? THEY CAUGHT SADDAM, YEAH!!!
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ezgoin85
Newbie
Reged: 09/12/02
Posts: 47
Loc: N.E.US
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As I stated in yet another EPHY thread,Sure,it's a novel and inexpensive concept,with the exception of a few kinks.
One was just mentioned in post above,losing one's Doc is quite the blow.
Another problem that seems to linger is lack of Cust. Serv. which has nothing to do with having patience,anytime someone calls they should be given as accurate and true information as possible,not just what they want to hear at that time.True problem solution with be nice.
Secondly, there communication between HQ and Pharm. is poor at best,kinda like the old addage the right hand left hand deal.
Aside from those things....Hell yeah,great price all around,require med.records(a must) and an 800 info #.
To each his own.....
Far be it from me to judge how someone percieves or react's to a given situation.If I had this ability....I'd put it to much better use.
EZ Peace
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There's always a simple solution to the most complex problem
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roxeanne
Enthusiast
Reged: 02/24/02
Posts: 202
Loc: I Come From Mars!
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Ezgoin85, you summarized everything greatly. I couldn't have said it better myself.
Ephy is a great OP for some of us; for others, different OPs suite their needs better.
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ohd_37
Board Addict
Reged: 08/05/03
Posts: 399
Loc: up north, yankee all the way
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I agree eelrm!! When you try for over a month only to be told every day "either later today or tomorrow" does not make you the best OP out there!! For those of you who had somehow slid thru and gotten a consult and meds in 4/5 days...good for you. I want an op that does not lie to me. will answer my questions by phone or email and that can get me my meds in the 24 hours promised!! For that I will pay the extra. A 45.00 consult is not worth all the stress wondering what is going on!!
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ohd_37
Board Addict
Reged: 08/05/03
Posts: 399
Loc: up north, yankee all the way
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Check the price, from what I have heard benzos are expensive thru ePhy.
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omega55
Enthusiast
Reged: 12/03/02
Posts: 255
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I'm with you roxeanne. I like doing business with ephy.com. And yes, to each is own. In one year, you could save $300 in consult fees alone. And $300 would be nice to have in your pocket around the holiday season, I think.
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eelrm
Veteran
Reged: 12/30/02
Posts: 671
Loc: East Coast
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Post deleted by eelrm
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roxeanne
Enthusiast
Reged: 02/24/02
Posts: 202
Loc: I Come From Mars!
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eerlm, the savings is $75 over the OPs you ilsted not $50. Also, Ephy does not in any way promise or guarantee to have meds in one's hand in 24 hours, nor does it say that you should expect to have your meds in 24 hrs. There are many Ops that make this claim. That is a nice perc, but it seems as though you must pay dearly for it.
I'd rather plan ahead and place my order a week or so before my meds run out in order to save $75. I consider that to be a substantial savings.
If you are desperate for meds and must have them in 24 hours, I would not recommend that you use Ephy. However, if you are the type person who can plan ahead so it's not a must that you have your meds in hand by x time on x day, I would highly recommend using Ephy.
I would say that the comparison btwn Ephy and YOD is probably similar to the comparison btwn. Walmart and Publix.
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eelrm
Veteran
Reged: 12/30/02
Posts: 671
Loc: East Coast
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Fair enough-but i have no idea what a Publix is
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omega55
Enthusiast
Reged: 12/03/02
Posts: 255
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Not to be way off topic here and to answer eerlrms' question, Publix is a super-sized grocery store. I was in one of them about a month ago when I was in Florida. Much better than Big Y, another type of super-sized grocery store, located up here in New England.
So what roxanne was basically saying, when making the comparison between Walmart and Publix, is that there is NO comparison. Please correct me if I'm wrong rox...
Edited by omega55 (12/16/03 06:24 AM)
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clark116
Enthusiast
Reged: 12/11/02
Posts: 221
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I got my consult and original Rx, plus both refills without a hitch ....
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I LOVE THIS FORUM!!!
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Dasani
Enthusiast
Reged: 10/29/03
Posts: 286
Loc: FL
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As they say, To Each His Own! I, for one, am very impressed with EPHY and I will continue to utilize their services well into the future. If they're still around 50 years from now, maybe I'll even use them for a Viagra perscription.(But hopefully I won't need it )Seriously though, all OP's, at one time or another will run into trouble or hitches. I guess I've just been fortunate enough to catch them on their good days.
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roxeanne
Enthusiast
Reged: 02/24/02
Posts: 202
Loc: I Come From Mars!
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I thought that Publix was nationwide. Guess I was wrong.
Publix is a much nicer grocery store that is more shopper friendly than Wal Mart; however, they are much more expensive than Wal Mart is.
By the way, a friend of mine that I talked to today told me that he called Ephy this morning and was given the Dr's phone # and told to call him in an hour. He had the consult on time and it went fine.
This was his second consult, so they already had his records; however, this was the first time he called them about the consult and got right through and had the consult within the hour.
Can't beat that can you? I guess I wasn't the only one who "slipped through the cracks" and actually got a consult.
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