penzam1535
Member
Reged: 12/24/02
Posts: 191
Loc: between Syracuse and Buffalo
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Ok, i'm suspicious. I did everything I had to do for EPHY on wednesday, called thursday morning. Was told that they were busy and wouldn't be able to get an appointment till next. I asked about getting my consult on friday late and they said no way. I'm beginning to think this place has no Dr. Can anyone PM me or post if they've had recent experiences with them, there anywhere else that has a 45 consult fee? If not I have to stick with them for now......
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yawkaw3
Pooh-Bah
Reged: 03/22/03
Posts: 1193
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DirectMedSupply ( http://www.directmedsupply.com ) has got one for $60, never used them myself, might wanna check out the feedback threads on them. I hear they're using Woody's Pharmacy right now, IMO a much more effecient and friendlier pharmacy than Tampa Bay Health Plan.
-yawkaw
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penzam1535
Member
Reged: 12/24/02
Posts: 191
Loc: between Syracuse and Buffalo
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One big reason I want to stick with ephy is the COD option for everything including the consult, anyone else reputable do that?
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Sky_Queen
Fly Girl
Reged: 12/03/02
Posts: 1984
Loc: Texas
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NWW has that option - money order for consult and COD for delivery, have had very good luck with it although it does take a little bit longer when you have to mail the money order.
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Beetlenut
Threadhead
Reged: 09/09/02
Posts: 765
Loc: Colorado
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Hey Penzam:
Maybe they really don't have a new doctor on board yet!! That's a scary thought. You know, Dr. Dom did indeed just leave.
I understand Netpain has a $75 consult going on right now with 3 refills.
I know you can do a COD on everything there also...
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penzam1535
Member
Reged: 12/24/02
Posts: 191
Loc: between Syracuse and Buffalo
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Thats the impression I got, can't schedule, won't even think of scheduling till they know they gotta a doc, yeah I talked to em friday and asked about Dr. D, no longer abord, and interestingly he said he was talking to a new doc on the other line. we shall see what happens this week, i'm looking to get them thursday........
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clark116
Enthusiast
Reged: 12/11/02
Posts: 221
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I just logged onto Ephy for a refill and this is the message on the refill page.
Quote:
Effective October 15, new regulations require that we maintain additional information for you. Before you need your next refill, please call us at 1-877-374-9669. This is an one time request.
What the heck does that mean?
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I LOVE THIS FORUM!!!
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Dukey
Journeyman
Reged: 09/24/03
Posts: 88
Loc: New England
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Someone else posted that before they could get a refill they wanted there birth date and names and phone numbers of local pharmacies.
Did you send them a copy of your ID along with your med records for your initial consult?
Call them up and see what they want. If you do can you post that info?
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gloomgoddess
Stranger
Reged: 08/16/02
Posts: 17
Loc: Midwest
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I faxed my records Thursday, haven't heard from them at all. Called today, was told "they will call" me tomorrow. Hmm, interesting. The person I spoke with didn't even ask my name, so I am not sure how he knows "they" will call me tomorrow. So, now we are going on one week from contact to consult. I was looking for something a little quicker, but I am still hoping they will call tomorrow.
Does anyone have any recent experiences with these guys to share with us?
Smiles
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ohd_37
Board Addict
Reged: 08/05/03
Posts: 399
Loc: up north, yankee all the way
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i have been waiting on a refill that should have been here sat. but no show, there line is busy everytime i call today. and had to give them more info friday.
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Dukey
Journeyman
Reged: 09/24/03
Posts: 88
Loc: New England
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did you get a tracking number?
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clark116
Enthusiast
Reged: 12/11/02
Posts: 221
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What info did they need?
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I LOVE THIS FORUM!!!
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lovepink
Goddess
Reged: 01/01/02
Posts: 1476
Loc: NYC Metro Area
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Quote:
Someone else posted that before they could get a refill they wanted there birth date and names and phone numbers of local pharmacies.
Did you send them a copy of your ID along with your med records for your initial consult?
Call them up and see what they want. If you do can you post that info?
I was the one who posted that - it wasn't from personal experience, just second-hand info. I can answer one of your Qs though...no, I didn't have to fax a copy of my photo ID when I faxed the records for my consult. I'll try & find out what additional info they actually want - if it IS bday (which they should already have from the questionnaire) & local pharmacies, I'm not doing my last refill. Even though I'm not doing anything WRONG, to have my local pharmacies called and asked about my prescription history (if that is indeed the case) will, IMO, red flag me locally - like why is some Florida doctor/pharmacy asking Qs about this chick - she must be up to something .
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Lovepink
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nfn07554
Journeyman
Reged: 12/10/02
Posts: 69
Loc: meriden,ct,usa
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Hay lovepink maybe ephy is just trying to discourage the refills cause they don't have a doctor.... maybe just a thought .... hmmmmmm
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maria
Journeyman
Reged: 07/07/03
Posts: 92
Loc: nowhere
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But if she already has refills, there is no need for a doc.
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nfn07554
Journeyman
Reged: 12/10/02
Posts: 69
Loc: meriden,ct,usa
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They can not call everyones pharmacy so give them a false birthday and a false pharmacy... i think its a scare tactic to quell the refills for some reason.....
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ohd_37
Board Addict
Reged: 08/05/03
Posts: 399
Loc: up north, yankee all the way
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i finally got a tracking number and the meds will be here tommorow pharmacy asked phone number and what dr you have seen in the last year. also if this was the only place you are using for pain meds,they dont call anybody its for the file is what i was told,also a pharmacy that you use in case they need to call in a script for you in case of emeergency.you can give them one that you never use,so they are doing refills with that info given to them,will let you know tomorrow when they arrive.
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BlackCat
Old Hand
Reged: 09/22/03
Posts: 423
Loc: Highway to Heaven
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So they are calling people asking for 2 pieces of information - very strange.
1. Why are they asking you for local pharmacies and phone numbers to tip you off? Seems like a scare tactic to me since they could simply use your address, city and zip and go to Yahoo yellow pages and go to pharmacy and get a list with phone numbers sorted in order of proximity to your house in a few clicks and not tip you off.
If they intend to actually call a local pharmacy and ask about you and your prescription history, wouldn't the local pharmacy be in violation of several privacy laws for divulging any information to some random person on the phone without a signed consent form from you? (e.g. I had to sign a release at my doctor's office last month to get my records released to me and I also had to sign a release 2 years ago to get one doctor to fax my records to another doctor. I assume the same requirements hold for pharmacies).
Perhaps EPHY required you to sign a blanket release during your first consult which they could use, but this is hardly worth their time and effort unless they are working with the feds and trying to find people double dipping with a local pharmacy. However, DO NOT worry, since if this were their intention they would do a simple search to get the list of pharmacies and not ASK you for them. Bizarre scare tactics to keep dd'ers away in my opinion.
On the other hand, it seems that strange things are going on at EPHY when I read about their doctors (or lack thereof) and order delays. Perhaps they are under investigation of some sort and them calling to ask for a list of pharmacies is their way of tipping you off to this investigation and warn you to be careful. Very strange. If I used them I would call and do some "social engineering" to get info out of people there.
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As to their second request for your birthdate, perhaps they are just calling the number given on the consult form and requesting the birthdate as a confirmation of what was given on the consult form. They could be verifying the phone number is tied to the right person and also making sure you entered a correct birthdate (or at least kept a record of what you entered) if you made up a ghost person living at your address as another way to double dip. Again, very strange.
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Either the feds are there and are trying to scare double dippers or the feds are there and EPHY is complying to their requests for customer information, but doing it in a slow plodding way that would tip off their customers and give them a heads up. Or they don't have a doctor and are giving their CS reps something to keep them busy.
That's my 2 cents. As I said, if I were a customer, I would be doing alot more research and pumping people there for more information.
Please share anything you learn here. For example, I haven't noticed a large number of people saying they are getting calls about their birthdate or local pharmacies. Perhaps there were just a few isolated incidents for a handful of people that showed up on their "blacklist".
ok...I can't type anymore, but I love a good mystery...
To the Mystery Machine Scooby!
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penzam1535
Member
Reged: 12/24/02
Posts: 191
Loc: between Syracuse and Buffalo
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Quote:
Or they don't have a doctor and are giving their CS reps something to keep them busy.
Well i'm 99.43% certain this is the case. Friday I called and was told by the CS lady that there was NO WAY i was talking to a DR. soon. So I called this morning and talked to a man, I have my own secret to get past the voice mail, and it always rings to him. Todays conversation went like this
Caller "I'd like an update with my consult."
CS Dude " They are meeting with the team of Dr's as we speak, we have 2 groups starting and that should help in the future, you should know by noon."
Caller "Ok, but I work till 3:30 and need a consult after that, and want my neds by friday."
CS Dude " that shoudn't be a problem, I will note that."
Ok, thanks CS dude, but wouldn't ya like to know who I am? Also was told by the same guy today that his DR. called in sick friday, meanwhile another person said the doc was off all last week. Bottom line this place has no DR. That probably has changed. As far as the feds and local pharmacies, there's like 15 within 10 minutes from me, let them call the pharmacy. HIPPA would suggest they keep there cake hole shut, but if they didnt I havent gotten a local script in near a year.......everyone keep updating this thread, if I couldn't get the consult COD'd i'd be back at the overpriced kenadee twits.......
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fluttergirl
Stranger
Reged: 10/03/03
Posts: 16
Loc: southern us
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From www.ephy.com
Are my records safe and secure?
We do not release your name or any medical or credit information to anyone at any time. Everything is strictly confidential and if you want any records released, you will have to supply us with a release for the doctor or pharmacy. Releases must bear original signatures, not copies or fax's, and be notarized.
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quincy
Board Addict
Reged: 11/07/02
Posts: 333
Loc: pacific northwest
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I think that means if you want any records of EPHY's released, then you must sign a waiver. That dosen't mean they can't do some checking up on you. Also, if the doctor has been practicing without a licence, then you know the feds are there and have probably gotten a court order to look at all the files. Christ! What a mess.
I have seen so many recent news articals lately about OP's and cracking down on them. Maybe the time has come...God I hope not.
Sarah
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ohd_37
Board Addict
Reged: 08/05/03
Posts: 399
Loc: up north, yankee all the way
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Mine was also due on Sat. Called the pharm on Monday and gave them the info they needed, recieved meds today. Dr on the bottle still sayes Dr D.
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quincy
Board Addict
Reged: 11/07/02
Posts: 333
Loc: pacific northwest
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OK- so does anyone know what it is they want exactly? What additional info do they need? I have tried to call the line and all I get is a busy signal. I emailed them, so I hope they will answer soon.
With all of the articles that are being released, (check out the news forum) Im scared that OP's are at risk of being shut down, or are being heavily monitored. I couldn't beleive it when I read that the FDA and the DEA were forming a task force against OP's!!
What are we going to do? Why won't they let us medicate ourselves in peace?
Sarah
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penzam1535
Member
Reged: 12/24/02
Posts: 191
Loc: between Syracuse and Buffalo
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Well it's true, confirmation that ephy has been without a doctor for 4 days. Spoke with George at length today, no they are not under investigation as far as they know, the only reason they want more info is because they forgot to put it on the online form or so they say. I was assured the doctor would be in place by noon on wednesday, also I told him they oughtta start posting and dispell some rumors......
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ohd_37
Board Addict
Reged: 08/05/03
Posts: 399
Loc: up north, yankee all the way
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Quote:
OK- so does anyone know what it is they want exactly? What additional info do they need? Sarah
All they want is the name and pharmacy that you have used in the past year, they are not calling and checking this info!! I had heard somewhere that when Dr D left he took with him the paitent records, so they do not have this info and need it for the file. They also assured me that the info would not leave the office.
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fluttergirl
Stranger
Reged: 10/03/03
Posts: 16
Loc: southern us
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Quote:
I think that means if you want any records of EPHY's released, then you must sign a waiver. That dosen't mean they can't do some checking up on you. Also, if the doctor has been practicing without a licence, then you know the feds are there and have probably gotten a court order to look at all the files. Christ! What a mess.
Sorry, at 2 am it sounded good, but reading it now it makes perfect sense, duh. I'm always afraid of posting because I don't want to say something stupid... oh well
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Beetlenut
Threadhead
Reged: 09/09/02
Posts: 765
Loc: Colorado
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Quote:
I had heard somewhere that when Dr D left he took with him the paitent records, so they do not have this info and need it for the file. They also assured me that the info would not leave the office.
When I had my consult with Dr. Dom at Ephy, he was not having a good day and was really rather grumpy. Since I try to live by the philosophy "You can kill more flies with honey than vinegar", I told him that I was a member of drugbuyers.com. I told him that he was spoken of very highly on the board (in association with Ephy). He asked me how to access the site, so I told him. (just basically told him to type in drugbuyers.com and then follow the instructions to get to the freeboard.)
He then said to me, "Maybe I would make more money if I just started my own website, do you think?". I told him that would be an "understatement."
One month later he left Ephy. Hmmmm...
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Boobetty
Veteran
Reged: 12/30/01
Posts: 658
Loc: The windy City...Boo:)
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Well that would be wonderfull..and I hope that the customer service gets better..they stink at getting back to you at email or phone and I am basicly sick of it...went to onlinprescriptions.com and they are now scedualeing patients 11/4...BUT they keep your $55 till then..to me that is just not right...they should be billing you when your cs is set up that day and ready..personally...I think that Dr.D is streched very thin...and need just one or two sites to deal with...so in keeping with ephy might be a great idea...they just need to change there cs cause they suck and NEVER CALL YOU OR EMAIL YOU BACK even for a small question..I guess my money isn't important to them...but there are more ways to get my refills.... BOO
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living with pain is not living at all.  Boo
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gloomgoddess
Stranger
Reged: 08/16/02
Posts: 17
Loc: Midwest
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Well, I am still waiting for a consult, faxed records a week ago. No one has called or e-mailed me. I have left several messages. This morning I spoke to a woman who was a little more helpful. She said they have just hired two new doctors yesterday and will hire a third next week to help with all the back-log. She didn't say how they got so far behind. I told her I was concerned about my medical records and she said I could call tomorrow to make sure they got them as she was just putting a bunch into folders as we spoke. I wanted to verify what phone number I had given them, so she offered to look me up on the computer and told me I wasn't in the computer yet.
So, I don't even know if I will go through with an order. We will see when they finally call me about a consult.
Smiles
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ohd_37
Board Addict
Reged: 08/05/03
Posts: 399
Loc: up north, yankee all the way
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i am thinking that y.o.d. will get my buss. when my refills are done at ephy. jmho.
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