fiachat
Member
Reged: 11/19/02
Posts: 149
Loc: SoCal
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Just received an email informing customers/patients that they were discontinuing their service. Says any charge backs would be investigated on an case by case basis, and that any fraudulent charge backs would cause the cardholder a great many problems. Nice of them to include a threat with the announcement of their going out of business.
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Fiver
Member
Reged: 10/02/03
Posts: 105
Loc: Michigan
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Yeah, but at the end they said, "Thank you and have a nice day" so it's okay that they blatantly and glaringly threatened me for no reason.
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andyw
Stranger
Reged: 12/29/02
Posts: 4
Loc: SouthEast
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I also got one from an order that I placed and never received in mid August. I called my credit card company last night and filed a dispute against them, so I thought the email message was individually addressed to me until I read it a little closer.
I hate to be threatened and while I don't have a lot of time, it will be my life's mission to keep following up on this until I get a COMPLETE refund from them. All I can say is BRING IT ON!!!
An the same note, I have a friend who works for one of the big three CC processing clearinghouses. He stated that every time a charge back is initiated against a company and it is proven that they did not refund in a timely manner, they are fined somewhere in the neighborhood of $10K. I can only hope and keep my fingers crossed that they'll rack up lots of these fines for their behavior over the past couple of months.
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MrB
Old Hand
Reged: 12/11/01
Posts: 488
Loc: Rhode Island
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I guess I can see where some people would try and scam ERX (yes they deserve it) by filing a false chargeback knowing they got their meds. Probably jsut a few would do that as most of us are not like that.
Does anyone know what happens if a company like ERX has no funds available for a charge back? Does the credit card company eat the loss or does the consumer?
That's one reason why I don't like paypal is because if the seller has no money, we lose, end of story and if you do a CC chrageback, paypal unleashes their wrath upon you.
Blah..................
MrB
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"I aint fallin for no banana in my tailpipe!"
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Dukey
Journeyman
Reged: 09/24/03
Posts: 88
Loc: New England
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I believe fed law is if you pay for merchandise with a CC and don't receive it your only liable for the first $50. Unless of course you have the Capital One no-hassle card.
What's in your wallet?
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wcs42
Member
Reged: 03/25/03
Posts: 143
Loc: ky usa
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I just received the same email from those CROOKS. For anyone that is interested here is what it said... WCS TQMGROUP DBA eRXonline.com :: Chargeback notification to all clients Thank you all for your patronage. Unfortunately, we have closed our site. TQM Group - marketing remains open, our Internet Pharmaceutical fulfillment division is closed and the site is no longer in service. Due to limited staffing, we may be unable to answer your call, if you have a Legitimate claim with our office and require a refund, you may request a charge back from your credit card at this time. All claims will be verified and substantiated by our office for refund to your credit card. We have signature documentation and IP address verification of origin on all orders. Please be aware any fraudulent charge back requests are unlawful and will be handled accordingly. If you attempt to perform a charge back illegitimately, your credit card provider will be notified and you will be dealt with accordingly. Understand, office staff remain present solely to investigate each charge back on its own merits. Thank you and have a nice day. TQM GROUP, INC. Miami, Florida
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"They that can give up essential liberty to obtain a little temporary safety deserve neither liberty or safety" Ben Franklin
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Farmer
Enthusiast
Reged: 12/23/01
Posts: 209
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I'm guessing if I paid the consult fee and received refills I can't get a pro-rata refund on the consult fee.
I was due a refill a couple of months ago and am not sure if I'm lucky I kist nothing or upset that I lost me refills...
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sandra64
Stranger
Reged: 08/11/03
Posts: 5
Loc: USA
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went to refill and wanted it shipped next day, no ups but cc was charged called and spoke with live person, she informed me i didnt have no refills asked well what about my cc, she said that it would take them 2 weeks to put the funds back on, called my cc holder capital one might add and told me the merchant has 30 days to send merchandise if not then i can do something about it. got to wait wait wait that really bites the bullet, they shouldnt take money until the merchandise is in the mail, like some other places.
Stay Safe
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carlygh
Member
Reged: 07/10/03
Posts: 117
Loc: East Coast
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I got the same email, but I don't know why. I never used them EVER! NOT EVEN ONCE! Anyone else share this experience?
I loved being threatened by someone I had never done business with.
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Beetlenut
Threadhead
Reged: 09/09/02
Posts: 765
Loc: Colorado
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Yes, Carly, I also received the e-mail from them and I have never used them!!
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mnpd
Journeyman
Reged: 09/25/03
Posts: 70
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Some OP you HAVE done business with is sharing your personal information to include at least your email addresses, in spite of their disclaimer to the contrary.
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Same user as "Unreal", "Queeny", "LindaKaye", "Tammylynn" and others. Trying to create trouble at our site and to promote her interests. The main advantage of the VIP area is that we can keep these "pests" from coming back to play games.
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Foxglove
Newbie
Reged: 10/25/03
Posts: 49
Loc: Lone Star State
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I recieved the same e-mail and I'm not a customer. You mentioned the companies releasing OUR records that definitely bothers me but I never really fully trust these OPS anyway.
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The goal of life is living in agreement with nature.
-Zeno, greek Philosopher(335-263B.C.)
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buey
Old Hand
Reged: 01/15/03
Posts: 453
Loc: USA
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"An the same note, I have a friend who works for one of the big three CC processing clearinghouses. He stated that every time a charge back is initiated against a company and it is proven that they did not refund in a timely manner, they are fined somewhere in the neighborhood of $10K. I can only hope and keep my fingers crossed that they'll rack up lots of these fines for their behavior over the past couple of months."
Sorry this is not true. Merchants are fined about 25.00 per chargeback. This varies with the processor though.
If the merchant gets enough chargeback requests, they lose their merhcant account. The money is given back to the customer from the customer's issuing bank. The issuing bank then bills the processor. The processor then goes after the merchant by taking out funds owed plus the chargeback fee. If the merchant has no money in their account to pay for the chargeback, then the bank that holds the funds that the merchant uses to deposit their sales, can close the account. Then the processor can sue the merchant for the money.
In the end, it is the merchant that is responsible. Customers never lose because they are reimbursed from the card issuing bank.
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forcelite
Newbie
Reged: 05/20/02
Posts: 37
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Buey is right, it is no where close to 10k. I think our revenge factor would like that (which in turn makes it more believable for some), but that is defiantly not true.
You have to remember that the businesses that use Visa are there customers too. They pay the fees that are associated with using visa and Amx.
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