oldrob
Stranger
Reged: 06/21/03
Posts: 19
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Got an email that says shipped and this:
"NOTE: You will not be able to track your package until FedEx scans it into their system which generally takes 24-48hrs from the time this tracking number is generated." That's not been my experience previously. Anybody know what's going on. They screwed me out of my last refill, I reordered and it zipped thru to pending shipment yesterday and then shipped this morning. I bet I'm not getting it tomorrow!
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KBlues
Member
Reged: 11/14/02
Posts: 105
Loc: East Coast
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If you received your tracking number just this morning, it will not show up on Fedex's website until they pick it up from the pharmacy, which could be anywhere from 5pm-9pm tonight. I would wait until this evening to try to track it again. 
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BlackCat
Old Hand
Reged: 09/22/03
Posts: 423
Loc: Highway to Heaven
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If you call their toll free number today (10/1) you get a message saying, "their having systems difficulties all day and cannot verify order status, etc.". They also promise to reply to all voice mail by end of day 10/2.
I'm scared now. I thought they had the bugs worked out with TDI and things were flowing again.
Anyone have any insight?
Anyone get any hydro from their new pharm, TDI this week?
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BlackCat
Old Hand
Reged: 09/22/03
Posts: 423
Loc: Highway to Heaven
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I'm calling 888-328-7461 and getting nothing but the message that their systems are screwed up today.
Does anyone have their 305 direct number(s)? PLEASE
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KBlues
Member
Reged: 11/14/02
Posts: 105
Loc: East Coast
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Hi-
Yes, people are receiving orders this week. I received one this morning. I don't have their 305 number, but I think it was posted in another thread about them. I don't know how to link the thread in this post, but check out the posts from the past few days, and I *think* the number is listed there.
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Anonymous
Unregistered
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I also got my hydro this week, on Monday. Although I ordered last Thursday AND paid for Saturday delivery. Better late then never though. Take care.
LordBradass
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hoosierson
Stranger
Reged: 08/14/03
Posts: 17
Loc: Midwest
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305-412-3250, 3251, 4174. I have spoken to Customer Service 3 times this week about my 9/15 order that has yet to arrive. I have sure learned my lessson about these minimal requirement OPs. I'm doing a chargeback tomorrow, and even though my Doctor retired this summer and it will probably be a prolonged ordeal to get my records, I'm just going to do whatever it takes to get them.
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oldrob
Stranger
Reged: 06/21/03
Posts: 19
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Well, my tracking number is working, looks like tomorrow is the day! Forgot to add, there was no consult, no phone call this time. I changed to the 10/500s this time instead of my usual 10/325. The little yellow Watsons left much to be desired.
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BlackCat
Old Hand
Reged: 09/22/03
Posts: 423
Loc: Highway to Heaven
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So far so good. I placed an order in the afternoon and got a tracking # this morning that doesn't work yet, which I expect to work tonight. 
If my guess is right, they are now back on track working with TDI now for newly placed orders & re-orders after the 9/15 - 9/23 black days when Universal cut them (and us) off.
I'll keep you posted as to what I get from TDI and the qualify if anyone is interested. I hope to get it tomorrow, but maybe next week since I didn't want to pay extra for overnight.
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