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I did take offense to your reply. You mimic me. I dont appreciate that. And as far as Rocky not responding to me what is funny about that?
I do not have the funds to just "eat the loss" and move on to somewhere new. I want this matter taken care of they way they advertise that they care for their customers.
I am not looking for sympathy - just wondering if anyone else was CURRENTLY experiencing the same problem I am.
But thank you for you input.
I figured it was a board name! I was trying to be polite. I have used them in the past and things were great. It is as of late that I have had this problem. 
Give me a break! Reread my post. I said I felt bad for all of you who are having problems. What made me laugh, and I explained that clearly in my post, was this "rocky" thing. I don't find it funny you are having problems. Not in the least. I don't find it funny that you didn't get a call back. I found it funny that someone would use the name "Rocky" here. Very unusual don't you think? I find it funny that CS has never heard of anyone named Rocky. Why not just use a real first name? If you are running a legit business, why not just use your real first name or at least something a little more believable. Joe? Bob? John? Every time I see "rocky" I think of Sly Stallone in his boxing shorts. Sorry you took offense but I was not "mimicing" you. I don't even understand that statement. Good luck with your dilemma.
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